Position Summary:

• Act as a role model and first point of contact for students, providing logistical guidance and emotional support.
• Communicate housing policies to students and ensure that these policies are observed; enforce appropriate disciplinary responses, if necessary.
• Assist in the facilitation of roommate and suitemate conflicts.
• Act as a liaison between facility management, security personnel, and students.
• Organize check-ins, check-outs, and housing orientations and communicate with appropriate NYU Berlin staff regarding any housing issues.
• Provide emotional support to students as instructed by NYU Berlin's Wellness Counselor.
• Assist in the organization and supervision of the weekly linen exchange.
• Assist with the facilitation of fire drills once a semester.
• Provide administrative support to the Student Life staff at the Academic Center.
• Offer regular 'office hours' to students both in person as well as virtually.
• Submit contributions to the NYU Berlin newsletter and other communication channels.

• Organize regular activities to create a sense of community, i.e., student workshops and weekend events. Develop flyers, posters and brochures.
• Provide organizational support for a wide range of programs, such as volunteering opportunities, clubs and sports events.
• Accompany students on day trips and 1-2 weekend trips per semester.

• Participate in the on-duty/on-call rotational emergency response and be available to respond to crises during scheduled evenings.
• Know University/community resources and make appropriate referrals.
• Keep supervisors informed about all problems and concerns in the Student Residence.
• Assist with the student conduct process by submitting incident reports.
• Participate in Wellness training seminars and diversity workshops.

Qualifications:

• Successful completion of a university degree.

• 1-2 years work experience, incl. internships and student worker positions.

• A work permit for Germany valid through December 2025.
• Fluency in German (B2 level or equivalent) and English (C1 level or equivalent).
• Excellent intercultural and interpersonal communication skills.
• Strong ability to meaningfully and inclusively engage with members of a diverse student community.
• Strong time-management and organizational skills.
• Strong ability to prioritize and multitask as well as to deal with emergencies.
• Strong ability to work in a team as well as to develop ideas independently.
• Service excellence and delivery of high-quality solutions.
• Confident public speaker.

• Study abroad experience (preferably within the context of U.S. universities).
• Work experience in international education.
• Experience in producing and editing texts in English (such as handbooks, newsletters, etc.).
• Genuine interest in getting to know and support very diverse groups of international students.
• Familiarity with IT and social media.
• Ability to organize and deliver events and trips for large groups.

Additional Information: