Key Responsibilities

• Understanding Customer Needs: The role demands a deep understanding of customer requirements, likely necessitating strong listening skills, empathy, and the ability to translate customer needs into actionable plans.
• Collaboration with Distribution and Sales: Working closely with distribution channels on quoting and tracking offers implies a need for strong organizational skills and an understanding of the sales process.
• Account Plan Management: Developing and managing account plans is critical to maximizing customer potential, suggesting that the role requires strategic thinking and the ability to foresee long-term opportunities.
• Cross-Departmental Collaboration: Collaboration across different departments within the customer’s organization indicates the need for excellent communication skills and the ability to navigate complex organizational structures.
• Customer Support: Supporting customers at various management levels, including technical problem-solving, suggests that the role may require a technical background or at least the ability to understand and communicate complex technical issues.
• Timely Delivery of Products/Services: Ensuring the timely offering of products/services indicates that the role includes project management elements, requiring good time management and coordination skills.
• Competitive Analysis: Understanding the competitive landscape within customers' environments and developing strategies to respond implies analytical skills and a deep knowledge of the industry.
• CRM Tracking: Tracking activities in CRM (Customer Relationship Management) software, particularly Salesforce, highlights the need for familiarity with these tools and a data-driven approach to account management.

Experience and Skills Required

• Strategic Customer Acquisition and Development: The role requires experience in acquiring and nurturing strategic customer relationships, indicating that the candidate should have a proven track record in this area.
• Professional Experience: With at least 5 years of experience in sales or account management of IT products, the candidate should have a solid background in the industry, capable of handling the complexities of IT sales.
• Customer Interaction at All Levels: The job requires experience in dealing with customers at all management levels, suggesting the need for a candidate with strong interpersonal and communication skills.
• Negotiation Skills: Strong negotiation skills are essential, indicating that the role involves high-stakes discussions where securing favorable terms is key.
• Salesforce Proficiency: Good knowledge of Salesforce is required, reflecting the importance of CRM in managing customer relationships and tracking sales activities.