About SAP Fioneer:
Innovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.
SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.
We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.
A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future!

Job Location:
You can work remotely from Germany, Austria, UK or Romania combined with a willingness to travel (around 10%)

About the Job Role:
SAP Fioneer will use its agility to build a modern, cloud focused FSI specific portfolio. The company will offer solutions to financial service providers tailored to address their needs and that cover their operative processes end-to-end. This will help banks, insurers, and other corporations to lower the need for home-grown solutions to enable new business models achieving rapid innovation, low IT cost and getting to a simplified operating model.
In your role as a Technical Service Manager, you will be required to have the following knowledge and perform the following tasks:

• Have knowledge in the following SAP areas: SAP Solution manager, SAP BASIS ABAP system administration, performance/workload analysis, HANA database administration

• Service reporting and continious improvement of services

• Support service owners and engineers with CI/CD of services and performance , providing customer feedback

• Knowledge of S/4HANA architecture, operation

• Support migration and deployment activities (brownfield projects and greenfield deployments)

• Lead and plan greenfield product deployment on SAP cloud

• Coordinate and plan Disaster Recovery tests, plan reviews and maintenance

• Liaise with security and internal product teams

• Supplier management activities and monitoring of our cloud partners

• SAP system maintenance such as upgrades, system copies and kernel updates

• Providing technical advisory to our customers for our SAP cloud solutions and services

• Lead, guide and coach junior team members

• General SAP system administration and tuning

• Drive RCA of issues with SAP Fioneer and partner technical teams ensuring efficient RCA process and reporting

• SAP on Cloud experience preferred in a hyperscaler environment (AWS, Azure and/or GCP) preferred

• Work in a global Dev Ops environment

Requirements
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s Degree/Master’s Degree in Computer Science, Information Technology, or similar, required.

• Good knowledge in SAP BASIS or technology

WORK EXPERIENCE

• 7 + years of experience in SAP system administration, hands on consulting, lead or Technical Service Management role

• Ability to work effectively in a fast paced business environment. Flexibility and adaptability are must haves to be successful in this role

PRODUCT EXPERIENCE

• Core experience- SAP BASIS, SAP HANA, SAP Solution Manager, SAP on Iaa S
• Preferrered experience: SAP Business Technology Platform adminstration, SAP Role build

SOFT SKILLS

• Fluent English speaker, writer and reader

• Good analytical and fast learning skills

• Able to work across teams and regions

• Good communicator

• Good skills in problem analysis

• Calm and steady, should be able to handle customers in Sev 1, Sev 2 situations and de-escalate in area of expertise

Benefits

• We are a pragmatic, fast-paced startup company paired with years of system delivery expertise, a strong reputation on the market, and a long-established customer portfolio.
• You will be offered growth opportunities based on merit and individual goals, as well as the space to bring new ideas, drive innovation and challenge the status quo.
• Mobile Office
• Attractive compensation package and country-specific range of benefits