Greece Job Openings
Elpedison
Customer Care Specialist
Athens
September 20, 2024
# One Group | One Power
ELPEDISON, the 1st independent Energy Producer in Greece and one of the biggest, most reliable, and friendly Alternative Electricity and Natural Gas Suppliers, has emerged from the collaboration between two Energy Groups: - Helleni Q Energy, one of the largest commercial and industrial energy Groups in Greece and South-Eastern Europe, and - Edison, the longest-running energy company in Europe and the largest private energy company in Italy. Thanks to the knowledge and experience that we have inherited from our parent companies, we aspire to always be a leading company in our sector, playing a significant role in power generation while offering high-quality and innovative energy products and services with stability and consistency.
ELPEDISON, with its two privately-owned power plants in Thisvi (Voiotia )and Thessaloniki, with a total installed capacity of 820 MW, uses natural gas as fuel and ensures a clean and continuous electricity flow, based on a highly environmentally friendly power generation process.
We are looking for a Customer Care Specialist to handle customer interactions through all available communication channels, including phone, email, chat, video calls, and social media. Serves as a key point for complex or escalated customer inquiries and issues that require advanced knowledge or intervention. This role is responsible for providing in-depth support and resolution to customer concerns, ensuring a seamless and positive customer experience, playing a vital role in customer satisfaction and retention .
What will you do:
Our offer to you:
Elpedison S.A. will keep your personal information for a period of 3 years from the submission date, after which we will delete your personal data. Elpedison S.A. has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.
For more information regarding the processing of your personal information and exercising your rights, please read the ELPEDISON Privacy Policy.
ELPEDISON, the 1st independent Energy Producer in Greece and one of the biggest, most reliable, and friendly Alternative Electricity and Natural Gas Suppliers, has emerged from the collaboration between two Energy Groups: - Helleni Q Energy, one of the largest commercial and industrial energy Groups in Greece and South-Eastern Europe, and - Edison, the longest-running energy company in Europe and the largest private energy company in Italy. Thanks to the knowledge and experience that we have inherited from our parent companies, we aspire to always be a leading company in our sector, playing a significant role in power generation while offering high-quality and innovative energy products and services with stability and consistency.
ELPEDISON, with its two privately-owned power plants in Thisvi (Voiotia )and Thessaloniki, with a total installed capacity of 820 MW, uses natural gas as fuel and ensures a clean and continuous electricity flow, based on a highly environmentally friendly power generation process.
We are looking for a Customer Care Specialist to handle customer interactions through all available communication channels, including phone, email, chat, video calls, and social media. Serves as a key point for complex or escalated customer inquiries and issues that require advanced knowledge or intervention. This role is responsible for providing in-depth support and resolution to customer concerns, ensuring a seamless and positive customer experience, playing a vital role in customer satisfaction and retention .
What will you do:
- Offer 1st & 2nd level customer support to requests and inquiries provided by all company’s contact channels (i.e. calls, email, video call, and SOME).
- Identify customer’s problem/request/complaint, investigate the causes and provide accurate and timely feedback/solution
- Document accurately in the CRM system all customer interactions, solutions provided and actions taken
- Handle incoming flow of E-mails, SOME queries, and repliesito customers
- Assign the problem/request/inquiry/complaint to the relevant Company’s Business Expert, when necessary, and follow up the progress to provide detailed feedback to the customer
- Detect recurring or large-scale issues and provide insights to the Supervisor
- Take full ownership of each escalated case, conducting in-depth analysis to diagnose and resolve issue
- Act as a liaison with other teams and departments to provide prompt and effective solutions to the customers
- Stay updated with the current company’s procedures, latest regulatory changes and market conditions
- Deliver a positive and seamless customer experience by taking a customer-centric approach, ensuring customer issues are resolved fully and in a timely manner, while maintaining high levels of satisfaction
- A BSc degree
- 2-3 years work experience in a similar role
- Knowledge of CRM & ERP software
- Team spirit and can-do attitude
- Ability to handle situations under stress
- Flexibility to work in shifts
- Strong phone and verbal communication skills
- Analytical and problem-solving skills
- Excellent customer-oriented skills
Our offer to you:
- Competitive salary Performance-based variable pay Ticket restaurant card Transportation reimbursement Private Health Insurance coverage
- Pension Scheme Home electricity and natural gas discount Continuous learning & upskilling opportunities and access to our premium online training platform
- Hybrid Working
- One extra day of paid time off Reimbursement for your athletic activities Unlimited fruits and snacks at the office
Elpedison S.A. will keep your personal information for a period of 3 years from the submission date, after which we will delete your personal data. Elpedison S.A. has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.
For more information regarding the processing of your personal information and exercising your rights, please read the ELPEDISON Privacy Policy.
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