Customer Experience Manager- Medis (temporary)

Greece Job Openings

Teva Pharmaceuticals

Athens

November 22, 2024

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Customer Experience Manager- Medis (temporary)

Date: Nov 22, 2024

Location:Athens, Greece, 15125

Company: Teva Pharmaceuticals

Job Id: 59285

Who we are

Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!

We are looking for Customer Experience Manager- Medis (temporary), located in Athens, Greece.

The opportunity

Customer Experience Managers (CEM) bridges the gap between the customer and the support function within Medis / Teva and is the central point of contact for customers for order and service support. CEM builds strong relationships with clients fostered by gathering and actioning customer feedback and needs in real time. This feedback is incorporated into the sales process to improve the overall customer experience. The goal is the increase of the customer satisfaction rates, customer loyalty, through high-quality interactions at each step.

How you’ll spend your day

Organize, plan, and monitor customer requests and needs to provide optimized services, be the single contact point for the customer on all supply orders and service related issues
Develop and implement processes in improving customer relationship, engagement, and satisfaction
Liaise with the different support functions inside the organization to ensure the interaction with customers, delivery of high quality products and services
Establish communication channels and mediums which customers can readily contact Medis and vice versa
Proactively inform customers about changes in launches, orders and other supply related issues
Provide quick responses to client inquiries and questions using tools and platforms for prompt resolution of customer issues
Organize regular conference calls and Business Review Meetings with customers
Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
Ensure use of database to capture information for future upload into CRM during the preparation phase while CRM is being developed
Implement and utilize CRM tools in enhancing customer loyalty and relationship management on work progress, as well as recommendations on steps necessary for improvement
Analyse customer feedback and develop programs effective for improved customer experience
Develop expertise on market needs and requirements

Your experience and qualifications

Bachelor’s degree in health sciences/management, or in a related discipline needed. Prior experience in the field of customer management or marketing is an advantage
Fluency in English language
Good IT skills. Experience in SAP is an advantage
Excellent project management skills
Experience in the pharmaceutical industry is an advantage
Good interpersonal and communication skills
Customer centric attitude
Setting of priorities and ability to work under pressure
Proactive, independent and a team player
Ability to manage complex problems/tasks
Good analytical, planning skills and flexibility to adapt to changes with attention to detail

Enjoy a more rewarding choice

Dynamic working environment
Competitive remuneration package
Continuous learning & development opportunities

If this sounds like the right opportunity for you, send us your CV in English.

Please, kindly note that only shortlisted applicants will be contacted. All personal data is protected by law and will be treated in confidence.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

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We regret to inform you that this job opportunity is no longer available as it has expired

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