Domestic Orders Officer
(Ref: DOO_0924)

About the company
RAFARM is an innovation-driven, dynamically growing pharmaceutical company and a well-established European manufacturer with an outward-looking orientation that invests 13% of net turnover in Research and Development. We introduce high technology in our state-of-the-art sterile manufacturing plant and create new production lines with cutting-edge technology and robotic equipment. RAFARM is a place where our people evolve and are full of passion and interests. We are a dynamic team that empowers talent, embraces diversity and accelerates development.


About the role
We are looking for a highly organized and motivated Domestic Orders Officer to join our team. In this role, you will be responsible for the efficient management of domestic orders, ensuring smooth operations between our external 3PL partner and our clients, including public entities such as hospitals. This is an excellent opportunity for someone who wants to develop their career in supply chain management within the pharmaceutical sector.


The main accountabilities of the role include:
Order Management (RAFARM / VELKA / Public Sector)

• Input and manage domestic market orders (RAFARM products) and orders from public institutions (e.g. hospitals, EKAΠΥ, OKANA) for execution by our external 3PL partner.

• Monitor stock levels to ensure order fulfillment.
• Issue and process relevant documents (e.g. Delivery Notes, Invoices).
• Handle customer returns.
• Provide customer service and support (stock levels, shortages, quality complaints, deliveries, discrepancies).

In-License Portfolio Management

• Coordinate sampling and shipping of samples to international laboratories.
• Monitor stock levels

Requirements

• Bachelor degree (ΑΕΙ-ΤΕΙ) in Business, Supply Chain, or a related field.
• At least 2 years of experience in order management, ideally in the pharmaceutical or logistics sector.
• Familiarity with 3PL operations and public sector processes is an advantage.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office (especially Excel) and ERP systems.
• Excellent communication and teamwork skills.
• Fluent in English.

Benefits

• Competitive Compensation

• Private Health Insurance
• Career Development Opportunities
• Work-Life Balance
• Company Transportation
• Innovative Work Environment
• Community Engagement
• Recognition and Rewards

Why Join Us
At RAFARM, you'll be part of a passionate team dedicated to making a positive impact on global health. You’ll grow your career in a dynamic and innovative environment where your contributions matter. If you think that the above position suits you, then we are waiting for your application!!

After the collection and evaluation of all CV's, we will contact only those candidates who meet the requirements of the position to be filled in order to set an appointment for an interview. All applications are considered strictly confidential.