Τοποθεσία Μελιτειέοι πριν 12 μέρες Ημ. ανάρτησης πριν 12 μέρες C-level / Executive Επίπεδο εμπειρίας C-level / Executive Εποχιακός/ή Τύπος απασχόλησης Εποχιακός/ή Τουρισμός Κατηγορία θέσης Τουρισμός

Mar-Bella Collection : A family-owned group of four award winning five-star luxury hotels, dotted around the Ionian Sea in Greece & curated to suit the ever-changing needs of guests across different stages of their life. The iconic Mar Bella , perfect for families and multi-generational groups, the adults-only Nido , a Small Luxury Hotel of the World, and Avali , the latest addition to the Mar-Bella Collection portfolio are located on the island of Corfu. Elix is on the Ionian coast of mainland Greece and lays in a stunning location above Karavostasi beach between Parga and Syvota.

Mar-Bella Collection is looking for a passionate Front Office Manager to join the Avali hotel team for 2025 in Corfu .

Duties & Responsibilities:
Supervise the operations & SOPs of reception, guest relations, porters & doorman team

Oversee the daily operations of the front office, including guest check-in, check-out, room assignments, and special requests.

Manage and mentor the front office team, ensuring high performance and excellent customer service.

Ensure that all guest inquiries, complaints, and requests are handled professionally and efficiently.

Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and timely room readiness.

Handle VIP arrivals and ensure personalized service for high-profile guests.

Implement and maintain hotel policies, procedures, and standards at the front office.

Monitor and manage front desk scheduling, ensuring optimal staffing levels to meet guest needs.

Oversee the accuracy of guest billing and room charges, ensuring that all financial transactions are properly recorded.

Monitor guest satisfaction scores and respond to feedback, taking necessary actions to improve service.

Stay updated on hotel policies, local tourism information, and current events to provide information to guests.

Assist with staff recruitment, training, and development for the front office team

Requirements

Degree in Hospitality Management or related field is preferred.

At least 3-5 years of experience in a similar role within a boutique or luxury hotel setting.

Strong leadership and team management skills.

Excellent customer service and problem-solving abilities.

Knowledge of front office systems (PMS) and hotel management software.

Ability to manage multiple tasks in a fast-paced environment.

Excellent verbal and written communication skills in English; knowledge of additional languages is a plus.

High attention to detail and organizational skills.

Positive attitude and strong work ethic.

Ability to remain calm under pressure and resolve guest issues diplomatically.

Benefits

Competitive remuneration package

Dynamic & highly professional environment

Career development opportunities

Single room accommodation & meal plan provided