Greece Job Openings
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Italian Technical Support
FULL TIME
October 10, 2024
Are you ready to :
- Build relations of trust through open and interactive communication ?
- Provide accurate, valid, and complete information by using the methods/tools ?
- Identify and access customers’ needs to achieve satisfaction ?
Responsibilities:
- Providing technical assistance via phone, email, or live chat.
- Reporting request and procedures within CRM program.
- Testing for proper connectivity function.
- Offering first Level assistance and problem solving.
- Tracking systems issues to resolution within agreed timeframes.
- Ask customers targeted questions to quickly understand the problem.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Native or near to native Italian language (C2).
- Very good command of English language (B2 – C1).
- Computer skills.
- Good MS Office skills.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- Competitive Remuneration package.
- Extra bonus depending on the performance appraisal.
- Health care benefits and numerous other discounts.
- Ticket restaurant.
- Relocation Cost (for candidates outside Greece).
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