Greece Job Openings

PEOPLECERT

Online Reputation Manager

Athens

FULL TIME

October 15, 2024

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now!
People Cert is looking for a Online Reputation Manager who will be responsible for the safeguarding and enhancing of People Cert’s digital presence by actively monitoring and engaging in discussions with our communities across various digital platforms, ensuring a positive brand reputation.

As a Online Reputation Manager, your tasks will include the following:

Monitors online reviews, comments and mentions of People Cert across social media, forums, blogs and review sites to track public perception
Responds promptly and professionally to both positive and negative feedback, ensuring a consistent and respectful tone that reflects the company's values and customer-first approach
Develops and implements proactive strategies to strengthen People Cert’s online reputation, focusing on building positive customer relationships
Collaborates closely with the Social Media, Marketing, Quality, Customer Service and other teams to ensure alignment in messaging and to quickly address any emerging crises or negative press
Creates detailed reports and analyses of online sentiment trends and feedback, providing actionable insights to support decision-making
Engages daily with online communities and influencers to foster positive discussions about People Cert, addressing concerns and encouraging brand advocacy
Addresses misinformation, negative press or inaccurate statements by crafting clear, factual responses to protect the brand’s integrity
Stays updated on the latest industry trends, digital reputation management tools and best practices to ensure People Cert remains competitive and well-regarded online
Ensure your work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times

What we look for:

Academic Background in Marketing, Communications, PR or similar field. Master’s degree desirable
Extensive experience in Digital Marketing Communications, with a significant exposure to social media and digital communities platforms in multinational corporate environments
Excellent written and verbal communication skills in English (Level C2 or native)
Proven experience in online reputation management, social media management, or related field and expertise in handling crises and managing sensitive situations
Familiarity with online review sites and brand monitoring tools
Analytical mindset with experience using data to track online sentiment and performance
Ability to manage multiple projects, prioritize tasks, and work in a fast-paced, dynamic environment

Key Competencies:

Strategic Thinking: Ability to see the bigger picture in digital communities and align activity with overarching business goals.

Leadership: Skills to lead projects, inspire peers and drive initiatives forward.

Problem-Solving: Ability to address challenges and find effective solutions.

Customer Focus: A deep understanding of customer needs and how to address them through social media channels.

What we offer:

Work in an international, dynamic and fun atmosphere
Two free vouchers for all certifications from People Cert's Portfolio per year for all employees
Huge learning experience in using best practices and global environment

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About People Cert
People Cert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, People Cert enables professionals to boost their careers and realize their life ambitions.
Quality, Innovation, Passion, Integrity are the core values which guide everything we do.
Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at People Cert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.
Working on Home Office (HO) Secure English Language Tests (SELTs)
Any person who is engaged by People Cert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to People Cert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by People Cert) where the existence of any criminal record and/or bankruptcy must be declared.
If working on the SELT service in the UK, background checks will include:

A basic or enhanced Disclosure Barring Service (DBS) check

Right to Work in the UK check (including nationality, identity and place of residence)

HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

Financial background check

Employment reference check

If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

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