Greece Job Openings
Jotun Group
Order Handling Executive
Athens
FULL TIME & CONTRACT
August 30, 2024
Be the intermediate among Sales, Supply Chain, Finance and Customers placing and following up a customer orders for supply, until been delivered POD (proof of delivery)received, ensuring maximum customer satisfaction. Create service complaints and Return Material Authorisations. Maintain high levels of communication and service standards, adding value to Order Handling admin process and creating thus a competitive advantage for the Company. Change quotation to order/enter liters to internal software
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Co-ordinate and attend to sales orders received to achieve excellent sales result and fulfil customers’ satisfaction.
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Minimize misplaced/lost orders.
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100% of service complaints properly registered within the Company’s database.
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Support in attending incoming orders effectively so that customer’s expectations are met and to keep up the good image of the company.
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Plan, co-ordinate and monitor status for all sales orders to ensure they are processed, delivered in full and on time so that Jotun's delivery performance objective is achieved.
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Receive order confirmations, create and dispatch orders and reply to customers
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Follow-up on open orders and/or any other issues and inform and update all parties involved
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Request delivery documents (Invoices, Consumption Reports etc.) from the supply site. Ensure that they are received in full and on time for customer invoicing
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Create RMA(return material authorisation) for returns
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Create Service Complaints for any issues that arise ensuring that all necessary information is included and directed to all the parties involved
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Maintain high data quality and proper archiving at all stages of the processes
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Check daily correspondence and provide solutions if possible before escalating the enquiry to the next level (Logistic manager, SAR, Finance etc.)
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Maintain high level of communication at all stages and with all parties involved regardless of means of communication
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Add value to the daily operations by continuous self-improvement and suggestions for leaner processes
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Make full of use of all the tools, policies, procedures etc. provided at any time leading thus to the highest levels of efficiency
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Initiative & Responsibility
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Effective Communication
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Constructive Teamwork
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Networking
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Execution
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Self-Development
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A friendly and supportive culture. Jotun is a large and dynamic global community present in over 100 countries. At Jotun we are part of a caring global family. We are always striving to live our values. Loyalty. Care. Respect. Boldness.
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Extensive opportunities for professional and personal development, both through on-the-job training and Jotun Academy. At Jotun Hellas we want to develop long-term relationships with our employees and therefore we put a strong focus into nurturing people in building their career with us.
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Exciting challenges in a solid company with strong financial results.
POSITION INFORMATION
Contract Type:
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