Greece Job Openings

Jotun Group

Order Handling Executive

Athens

FULL TIME & CONTRACT

August 30, 2024

SUMMARY OF THE ROLE
Job Purpose
Be the intermediate among Sales, Supply Chain, Finance and Customers placing and following up a customer orders for supply, until been delivered POD (proof of delivery)received, ensuring maximum customer satisfaction. Create service complaints and Return Material Authorisations. Maintain high levels of communication and service standards, adding value to Order Handling admin process and creating thus a competitive advantage for the Company. Change quotation to order/enter liters to internal software
Job Description
Responsibilities:
  • Co-ordinate and attend to sales orders received to achieve excellent sales result and fulfil customers’ satisfaction.
  • Minimize misplaced/lost orders.
  • 100% of service complaints properly registered within the Company’s database.
  • Support in attending incoming orders effectively so that customer’s expectations are met and to keep up the good image of the company.
  • Plan, co-ordinate and monitor status for all sales orders to ensure they are processed, delivered in full and on time so that Jotun's delivery performance objective is achieved.
Main tasks :
  • Receive order confirmations, create and dispatch orders and reply to customers
  • Follow-up on open orders and/or any other issues and inform and update all parties involved
  • Request delivery documents (Invoices, Consumption Reports etc.) from the supply site. Ensure that they are received in full and on time for customer invoicing
  • Create RMA(return material authorisation) for returns
  • Create Service Complaints for any issues that arise ensuring that all necessary information is included and directed to all the parties involved
  • Maintain high data quality and proper archiving at all stages of the processes
  • Check daily correspondence and provide solutions if possible before escalating the enquiry to the next level (Logistic manager, SAR, Finance etc.)
  • Maintain high level of communication at all stages and with all parties involved regardless of means of communication
  • Add value to the daily operations by continuous self-improvement and suggestions for leaner processes
  • Make full of use of all the tools, policies, procedures etc. provided at any time leading thus to the highest levels of efficiency
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
PERSONAL QUALITIES AND WHAT WE OFFER
  • Initiative & Responsibility
  • Effective Communication
  • Constructive Teamwork
  • Networking
  • Execution
  • Self-Development
We Offer
  • A friendly and supportive culture. Jotun is a large and dynamic global community present in over 100 countries. At Jotun we are part of a caring global family. We are always striving to live our values. Loyalty. Care. Respect. Boldness.
  • Extensive opportunities for professional and personal development, both through on-the-job training and Jotun Academy. At Jotun Hellas we want to develop long-term relationships with our employees and therefore we put a strong focus into nurturing people in building their career with us.
  • Exciting challenges in a solid company with strong financial results.

POSITION INFORMATION
Company:
Jotun Hellas Ltd.

Contract Type:
Fixed Term (Fixed Term)
Time Type:
Full time
CLOSING DATE (dd.mm.yyyy):
03.09.2024
WHO WE ARE
Jotun in Europe and Central Asia (ECA) has 18 different legal entities and operates 7 production facilities. The region has approximately 2000 employees who work across four markets: Marine, Protective, Powder and Decorative. Jotun ECA is committed to an ambitious growth strategy. Our employees are the real value in our companies as individuals and teams. We strive to provide our employees with meaningful and challenging work, rewarding them through continued learning and development driven by our values of Loyalty, Care, Respect and Boldness.
Jotun Hellas Ltd, headquartered in Athens, has been active in the performance coatings industry since 1968, over 50 years! Jotun Hellas is a leader in the marine coatings industry in Greece and focuses on the marine, yachting and protective markets with offices in Glyfada and a Warehouse of 2,500 m² in Mandra. As a passionate team of 54, ranging from Sales, HR, CSD, Technical Service, Marketing, Analysis and Accounting, we offer professional and conducive environment that enhances personal development and continuous learning driven by our values of Care, Loyalty, Respect and Boldness. We believe a good workplace is a solid foundation for profitable business! Join us!
Visit our
Career Page
to know more about life at Jotun.
Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!
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