Greece Job Openings
EPAM Systems
Senior Business Analyst
August 29, 2024
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Define and prioritize objectives, scope, and requirements for delivering new or improving existing digital channel solutions
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Identify and assess legal, regulatory, operational risk, and Data Protection requirements covering digital services
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Collaborate with UX/UI Designers and team members to design customer journeys for top digital experiences
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Continuously monitor customer needs, market trends, and regulatory changes to ensure the digital offering remains at a leading position
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Ensure the support and timely delivery of testing and software quality control
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Provide input to consumer research or usability tests to validate customer value and journey improvement opportunities
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Monitor service adoption by customers and take proactive actions to maximize it in line with the Bank's strategy and targets
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Understand and assess the vendor solutions market and build trustful relationships with vendors
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Ensure the overall operational efficiency of assigned mobile digital solutions
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Seek customer insights to improve their online experience
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Bachelor's degree in Engineering, Computer Science/Information Systems or Business; a Master's degree (MSc)
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2+ years of professional experience in a relevant position
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Advanced knowledge of the MS Office suite; familiarity with the use of the MIRO/Mural collaboration tool
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Experience in digital product development, especially in web services or mobile applications, both in agile and waterfall ways of working
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Understanding of the mobile technical ecosystem and business objectives
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Customer orientation and organizational skills with attention to detail
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Strong time-management and influencing skills across stakeholders at different levels and functions
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Flexibility, adaptability, and a results-oriented spirit
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Solid analytical and creative problem-solving skills
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Team player skills and excellent communication and presentation skills in Greek and English
Benefits | Community | Professional Development
- Paid time off
- Paid sick leave days
- Meal and home office compensation
- Flexible and hybrid work opportunities
- Free licensed software
- Relocation and mobility programs
- Access to soft skills training in general communication, presenting and public speaking, diversity, equity and inclusion (DEI), cultural Intelligence, self-productivity, well-being and more.
- Unlimited access to the Linked In Learning Library, including 22,000+ courses
- Over 20 language courses
- Access to internal learning platforms, EPAM University and a wide range of professional communities and competency centers
- Upskilling, reskilling and certification courses <wbr>
- Skill advisory service
- Language courses
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