Greece Job Openings
Philip Morris International
Senior Consumer Insights Specialist
Athens
FULL TIME
September 18, 2024
At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
Consumer Science and Data Intelligence is a completely new part of our business, built to pioneer new products as we strive to build our smoke-free future. We’re PMI’s connection with customers, turning our understanding of different markets and customer motivations into effective marketing and commercial strategy. We’re driving forward our revolution.
If your skills are in business management, economics or marketing, there’s no better place to work right now. We have the resources and the people power to succeed. Our culture is creative, collaborative, flexible and dynamic, with a refreshing lack of hierarchy. If you’re adaptable and comfortable with ambiguity, you’ll find so much freedom here to shape your future and endless opportunities to develop.
Your ‘day to day’:
- Develop, implement and present analytics strategies to middle-management stakeholders to enhance consumer experience and drive functional transformation.
- Perform text analytics, identify and measure gaps in consumer experience to highlight improvement opportunities.
- Oversee Net Promoter Score (NPS), which demonstrates the likelihood of a consumer to recommend products or services, and conduct Voice of the Consumer (Vo C) analysis, in order to obtain meaningful consumer insights, further translating them into business actions.
- Create consistently on-brand and innovative customer experiences using human-centric techniques.
- Conduct customer experience audits and generates action plans based on qualitative insights and quality checks.
Who we’re looking for:
- Bachelor’s degree in Statistics, Applied Mathematics or any other related field.
- Minimum 3 to 4 years of previous working experience in data science or insights.
- Expertise in Power Bi.
- Strong analytical and communication skills.
- Fluent in both written and oral English and Greek.
What we offer:
Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
- Take pride in delivering our promise to society: to deliver a smoke-free future.
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