Customer Service/Support

Job Title:
Team Leader Sales B2B - Italian Speaking - On SiteJob Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Are you a Sales oriented Team Leader, with Experience in B2b, and a strong background in Customer service? Do you speak Italian fluently? Yes?
Do not hesitate to apply!
We are looking for a new #Game Changer to join our amazing team in Athens,
Job Purpose
You will be in charge of supervising, assisting and motivating a team of sales advisors.


Your main daily tasks:

• 
  Leverage your B2B sales experience to guide the team in meeting business targets and ensuring client satisfaction
• Set clear team goals
• Monitor the team’s productivity and performance
• Ensure team compliance with quality processes and standards
• Provide constructive feedback and coaching to the advisors
• Design and implement personal improvement plans when necessary
• Listen to team members' feedback and resolve any issues or conflicts
• Motivate the team and recognize high performance
• Participate in client meetings to provide feedback on team performance
• Monitor absenteeism and ensure adherence to the working schedule
• Act as a role model, ensuring that everyone follows Webhelp's values

Requirements/Minimum qualifications

• 
  Proven experience in B2B sales
• Excellent communication, interpersonal, and leadership skills
• Detail-oriented, well-organized, and able to meet deadlines
• Analytical mindset with the ability to understand complex reports and translate data into actionable plans
• Ability to motivate the team and foster a strong sense of collaboration
• Strong problem-solving and decision-making skills
• Ability to work autonomously/independently
• High-level proficiency in Windows/MS Office

What we offer

• 
  Contract: Indefinite
• Competitive Salary
• Monthly performance-based bonus
• Working hours: Monday to Friday 10:00-18:00
• Private health insurance with Generali (including dental and eye care)
• Minimum of 20 days of annual paid leave
• Work location: onsite
• Monthly meal voucher card bonus (3€/working day 1st year, 6€/working day starting 2nd year)
• Parking in Metropolis building after 9 months
• Free access to on-site brand-new Gym
  

Disclaimer

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GRC Athens - Ilia Iliou 51Language Requirements:
Time Type:
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