Hong Kong Job Openings
TDCX Hong Kong
香港最大規模銀行客戶服務助理 (5天工作 / 專業在職培訓 / 新人獎 /醫療保障/沙田區)
FULL TIME
November 4, 2024
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #Be More at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and 350+ industry awards
- You will help us deliver excellent service to our partner brands by performing these tasks:
- To provide customer service support / troubleshooting support through email/phone/chat to members
- Collaborate with internal parties for customers' enquiries and/ or complaints
- To Work closely with team supervisors to ensure escalated issues are handled in a timely and correct manner
- Gather customer feedback to enhance service and customer experience
- Maintain up-to-date member information
- At least 1 year of Customer Service experience in contact centre environment
- Strong communication skills with the ability to communicate effectively with internal and/or external contacts
- Highly self-motivated, energetic with a positive attitude and a team player
- Passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills
- Confident computer skills are vital as you’ll be using multiple tools and systems daily
- Excellent time management & multi-tasking skills
- Bilingual in a combination of two of the following, Cantonese, Mandarin or English
- To provide customer service support / troubleshooting support through email/phone/chat to members
- Collaborate with internal parties for customers' enquiries and/ or complaints
- To Work closely with team supervisors to ensure escalated issues are handled in a timely and correct manner
- Gather customer feedback to enhance service and customer experience
- Maintain up-to-date member information
- Who are we looking for?
- At least 1 year of Customer Service experience in contact centre environment
- Strong communication skills with the ability to communicate effectively with internal and/or external contacts
- Highly self-motivated, energetic with a positive attitude and a team player
- Passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills
- Confident computer skills are vital as you’ll be using multiple tools and systems daily
- Excellent time management & multi-tasking skills
- Bilingual in a combination of two of the following, Cantonese, Mandarin or English
Pay: $17,000.00 - $18,000.00 per month
Benefits:
- Additional leave
- Flexible schedule
- Medical Insurance
- Opportunities for promotion
- Paid sick time
- Professional development
- Day shift
- Early shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- Shift system
- Weekend Availability
- Weekends only
- Attendance bonus
- Performance bonus
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