Hong Kong Job Openings
British Council
Administration Assistant (Hourly Pay)
CONTRACT
September 2, 2024
Location: Hong Kong, East Asia, HK
Company: British Council
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose
To ensure that customer service is of high standard and relevant to the needs of our target audience in support of British Council objectives in Hong Kong.
To provide administrative support to the SCM team to ensure operations run in high quality and an efficient way.
Main accountabilities but not limited to the following:
1. To provide administrative support throughout the term/semester course and all marketing related campaign/promotion.
- Set up student information in Primary Plus portal.
- Liaise with teacher for in class placement test.
- Responsible for reporting student progression.
- Prepare Adult and Young Learner registration materials (letter/EDM/SMS/email) by communicating with SBUs.
- Responsible for outgoing correspondence of products and promotions.
- Update student absent records.
- Keep all forms and templates are up-to-day.
- Record students with special education needs.
- Prepare student reports / certificates and send it to students or parents.
- Administrative support for marketing programmes e.g. referral redemption letters.
- Provide data to marketing team as per request.
- To input Teaching Centre data in relevant systems (SMS, OBS, and CRM etc.) and to ensure that all databases and reports are updated and recorded in a timely and accurate manner.
- Prepare weekly statistics for enquiry figure for management review.
- Create My Class student accounts and update related information in OBS system.
- Create CRM records.
- To provide operational support to the wider Sales & Customer Management (SCM) team to meet all KPIs as set out by the Council.
- To register/reserve/waitlist new and existing students accurately and in appropriate classes and details are entered in the system accurately.
- To ensure that records are maintained and updated from time to time.
- Answer / transfer inbound calls with a polite and pleasant manner providing accurate and timely information.
- Any other duties as assigned by the Line Manager.
- The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
- Good command of Chinese
- Able to communicate in Mandarin
- Tertiary education preferred
Minimum/essential
- Experience of administrative experience in a customer service/sales environment
- Data input and statistics keeping and reporting
- Knowledge of Customer Relationship Management (CRM)
- Good IT skills-use of spreadsheet, accurate data input, mail merging
Pay Band: Hourly-paid (HKD75 per hour)
Contract Type: 1-year fixed term contract
Location – Admiralty - British Council, Hong Kong
Other Requirements
– As we cannot sponsor work passes, applicants must already have the right to live and work in Hong Kong.
– As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the Sales team meets all KPIs set by the Council. These include participation at Sales & Marketing Events, Open Days, Parent Events, Seminars, Evening Receptions, off-site branches and Examination Promotions for example.
– The successful candidate will work a regular pattern on Tuesday, Thursday or Friday, and Saturday.
New Job Alerts
Lidl Asia Pte. Limited
(Senior) Quality Consultant - Electrical
FULL TIME
September 23, 2024
View Job DescriptionSTARTEAM Global Limited
Foundational IT Manager, Asia
FULL TIME
September 23, 2024
View Job DescriptionLaboratory of Data Discovery for Health Limited
Research Assistant/Post-doctoral Fellow in AI and Mathematical Modelling
FULL TIME & CONTRACT
September 23, 2024
View Job DescriptionHong Kong University
Senior Research Assistant/ Research Assistant I/ Research Assistant II in the Teaching and Learning Innovation Centre
FULL TIME
September 23, 2024
View Job DescriptionLooking for similar job?
Flex HR
Operation Assistant / Administration and Finance Clerk
Central
FULL TIME
August 30, 2024
View Job DescriptionFullhouse World Management Company Limited
Administration Assistant
FULL TIME
August 30, 2024
View Job DescriptionWharf China Estates Ltd
Human Resources & Administration Officer (C&B Focus)
FULL TIME
August 30, 2024
View Job DescriptionHong Kong Housing Society
Assistant Officer (Development & Marketing) (Administration Support)
FULL TIME
August 30, 2024
View Job DescriptionHKU School of Professional and Continuing Education
Executive Assistant II (Campus Administration) in the Community College
August 30, 2024
View Job DescriptionNew Job Alerts
Lidl Asia Pte. Limited
(Senior) Quality Consultant - Electrical
FULL TIME
September 23, 2024
View Job DescriptionSTARTEAM Global Limited
Foundational IT Manager, Asia
FULL TIME
September 23, 2024
View Job DescriptionLaboratory of Data Discovery for Health Limited
Research Assistant/Post-doctoral Fellow in AI and Mathematical Modelling
FULL TIME & CONTRACT
September 23, 2024
View Job DescriptionHong Kong University
Senior Research Assistant/ Research Assistant I/ Research Assistant II in the Teaching and Learning Innovation Centre
FULL TIME
September 23, 2024
View Job Description