Hong Kong Job Openings
British Council
Administration Assistant (Hourly Pay)
CONTRACT
September 2, 2024
Administration Assistant (Hourly Pay)
Date: 2 Sep 2024
Location: Hong Kong, East Asia, HK
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose
To ensure that customer service is of high standard and relevant to the needs of our target audience in support of British Council objectives in Hong Kong.
Role context
To provide administrative support to the SCM team to ensure operations run in high quality and an efficient way.
Main accountabilities but not limited to the following:
1. To provide administrative support throughout the term/semester course and all marketing related campaign/promotion.
To provide administrative support to the SCM team to ensure operations run in high quality and an efficient way.
Main accountabilities but not limited to the following:
1. To provide administrative support throughout the term/semester course and all marketing related campaign/promotion.
- Set up student information in Primary Plus portal.
- Liaise with teacher for in class placement test.
- Responsible for reporting student progression.
- Prepare Adult and Young Learner registration materials (letter/EDM/SMS/email) by communicating with SBUs.
- Responsible for outgoing correspondence of products and promotions.
- Update student absent records.
- Keep all forms and templates are up-to-day.
- Record students with special education needs.
- Prepare student reports / certificates and send it to students or parents.
- Administrative support for marketing programmes e.g. referral redemption letters.
- Provide data to marketing team as per request.
- To input Teaching Centre data in relevant systems (SMS, OBS, and CRM etc.) and to ensure that all databases and reports are updated and recorded in a timely and accurate manner.
- Prepare weekly statistics for enquiry figure for management review.
- Create My Class student accounts and update related information in OBS system.
- Create CRM records.
- To provide operational support to the wider Sales & Customer Management (SCM) team to meet all KPIs as set out by the Council.
- To register/reserve/waitlist new and existing students accurately and in appropriate classes and details are entered in the system accurately.
- To ensure that records are maintained and updated from time to time.
- Answer / transfer inbound calls with a polite and pleasant manner providing accurate and timely information.
- Any other duties as assigned by the Line Manager.
Requirements:
- The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
- Good command of Chinese
- Able to communicate in Mandarin
- Tertiary education preferred
Role specific knowledge and experience:
Minimum/essential
Minimum/essential
- Experience of administrative experience in a customer service/sales environment
- Data input and statistics keeping and reporting
- Knowledge of Customer Relationship Management (CRM)
Role specific skills:
- Good IT skills-use of spreadsheet, accurate data input, mail merging
Further Information
Pay Band: Hourly-paid (HKD75 per hour)
Contract Type: 1-year fixed term contract
Location – Admiralty - British Council, Hong Kong
Other Requirements
– As we cannot sponsor work passes, applicants must already have the right to live and work in Hong Kong.
– As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the Sales team meets all KPIs set by the Council. These include participation at Sales & Marketing Events, Open Days, Parent Events, Seminars, Evening Receptions, off-site branches and Examination Promotions for example.
– The successful candidate will work a regular pattern on Tuesday, Thursday or Friday, and Saturday.
Pay Band: Hourly-paid (HKD75 per hour)
Contract Type: 1-year fixed term contract
Location – Admiralty - British Council, Hong Kong
Other Requirements
– As we cannot sponsor work passes, applicants must already have the right to live and work in Hong Kong.
– As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the Sales team meets all KPIs set by the Council. These include participation at Sales & Marketing Events, Open Days, Parent Events, Seminars, Evening Receptions, off-site branches and Examination Promotions for example.
– The successful candidate will work a regular pattern on Tuesday, Thursday or Friday, and Saturday.
Closing Date – 16 September 2024 - 23:59 Singapore Time (GMT +8)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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