Associate, Relationship Manager - Client Service

About this role

Job Description

Business Description:

As the leading investment and risk manager, Black Rock is committed to providing exceptional service to its clients. As our business continues to grow and our client's investment strategies become more sophisticated, the need to support complex service requirements is crucial to maintaining Black Rock's position as an industry leader in providing outstanding client service.

About Client Experience:

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with Black Rock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:

Client Experience Delivery , client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth , differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations , core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation , accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.

The Client Experience Management (CEM) team is passionate on ensuring Black Rock delivers outstanding client experience. This is an existing opportunity to join the team in Hong Kong, focused on our APAC Wealth distributional channel. CEM works with the Black Rock Client Business to ensure that the operational needs of our clients are understood and aligned with the operational teams across Black Rock.

You will work with our clients, supporting a variety of servicing inquiries and operational functions. We are the first line of operational / business liaison service and support for our Clients, and Client Business teams covering Black Rock's Hong Kong onshore funds and offshore domiciled funds (Luxembourg, Dublin, Cayman).

Responsibilities:

• Be responsible for the overall operational client service experience throughout the client lifecycle
• Post-sales client relationship management, supporting Client Business and existing clients through high quality servicing with outstanding attention to detail
• Ensure the team maximises global standards, policies and procedures, whilst taking account of regional nuances and business requirements
• Resolution of inquiries, handling all issues and raising to leadership as appropriate
• Familiarity with AML/KYC onboarding and refresh requirements
• Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing including review and validation of monthly metrics
• Establish / enhance positive relationships with key partners within Black Rock
• Contribute to project initiatives, apply thought leadership to both projects and management of client relationships.

Requirements:

• Prior experience 3-5 years of work experience in a client facing role within asset management / banking & financial services
• BA/BS degree equivalent
• Ability to develop strong collaborative working style with key internal partners in a dynamic, fast-paced environment with high self-assurance, energy and drive
• Ability to manage and control priorities to meet deadlines
• Experience in dealing with clients and associated operational risk matters
• Organized & have a can-do approach to resolving client requests
• Strong communicator and interpersonal skills
• Strong presentation skills and ability to adapt to audience at all corporate levels
• Good working knowledge of Microsoft applications

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on Black Rock, please visit @blackrock | Twitter: @blackrock | Linked In: www.linkedin.com/company/blackrock

Black Rock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Job ID R244978