Job description

• To operate and achieve the overall profitability goal of boutique
• To achieve the sales objective of boutique
• To maintain cost within the budgeted amount
• To achieve non-sales objectives i.e. service provision and visual presentation of the store in order to enhance the customer satisfaction
• Develop team through various coaching and training methods
• To contribute and implement relevant marketing programs to promote corporate store awareness, to convey accurate and correct brand information and to enhance customer loyalty
• Strong CRM sense, able to explore new selling opportunities and lead team in the same direction
• To collect, analyze and solve customer complaints
• Initiate, monitor, review and implement staffing plan

Profile

• Post-secondary or above
• At least 7 years’ relevant working experience in luxury products, preferably in watch and jewelry business
• Able to lead and drive performance
• Strong leadership, supervision, people management and communication skills
• Good command of spoken and written Cantonese, Mandarin, and English
• Proficiency in MS office suite