Elee Consulting Ltd values staff human resource as the most important asset of a company.
Please visit our website http://www.eleecl.com for more job vacancies

The successful candidate will participate in a Digital Transformation Project for the largest telecommunications company in Hong Kong – to understand and analyze requirements and existing business practices/ business process flows, improve and optimize them according to today’s technology and translate them for project development/execution.

Job Duties:
He / She will be responsible for performing detailed requirements analysis and documenting processes with the following scope of duties:
Evaluate business processes, anticipate requirements and uncover areas for improvement
Perform requirements collection and analysis
Perform Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
Facilitate the discussion and negotiation of requirements amongst stakeholders
Lead ongoing review of business processes and develop optimization strategies
Gather critical information from meetings with various stakeholders and produce useful documents
Translate requirements into functional demands for implementation
Work closely with Solution Architects and Analysts to assure correct understanding in business requirements and scope, and fulfilment of them in the to-be solution.
Work with business on subsequent change management

Requirements:
University graduate in Information Technology, Computer Science, Business Administration or related disciplines
At least 5 years of experience as a Business Analyst with expertise in business process analysis, business requirements, and business analysis in the field of Telecom.
Experience in one or more of the following business domains is a must.

• Telco Fixed Line, Mobile, Broadband and Pay TV Business
• Product & Marketing
• Sales & Customer Service Operation in Retail and Call Centres
• Order Management & Fulfilment
• Supply Chain Management
• Billing, Collection & Financial Booking
• Sales & Customer Service self-servicing on Web Portals/App
• Telco Product Catalogue Management
• Business Performance Management

Proficient in business process modeling, documentation and customer experience journey
In-depth knowledge of creating use case, activity, logical, component and deployment views with rational tools to extract business process flows and workflows thereby helping development and quality assurance teams in understanding the requirements.
Results-oriented mindset
Good at meeting facilitation with excellent interpersonal skills
Highly prefer experience of being an agile practitioner either as a product owner or as a scrum team member, with strong capability in structuring of requirements in the form of epics/user stories
Good command of spoken and written English. Fluent speaking in Cantonese is a must, also in Mandarin is preferred.

Please send resume in word format with expected salary via email: akwan1@eleecl.com