Role Introduction

Reports To: Assistant Manager Cargo Manager On-Duty

• Achieve operational efficiency and maintain the customer satisfaction through a careful planning, monitoring, motivating and co-ordinating the activities in Cargo Operation Centre to achieve the optimum use of the resources, including but not limited to human resource
• Ensuring both safety and regulatory requirements are met
• Ensuring laid-down procedures and guidelines are carried without ambiguity and tackle service failure problems through investigations, analysis to preclude recurrence
• Monitor the trend of different irregularities, take up with relevant parties for improvements
• Ensuring the effective communicate with Shipper/Consignee/Government Agencies on all enquiries
• Monitor the performance of suppliers (HAS, CPSL, G4S) to ensure CX standards are meet

Key Responsibilities

Procedures and Guidance

• Set clear procedures, guidelines to staff by means of briefing, email and give recommendations to MOD/COCM-Ops for circular issuance
• Uphold ramp and warehouse safety through reminder to airside staff

People Management

• Motivate the performance of individual working group by regularly reviewing skills for job enrichment
• Optimize manpower ensuring all services provided are up to or exceed standard.
• Utilize manpower and resources in a cross-unit basis particularly in the event of flight interruption and absence of staff
• Verify daily attendance report and take appropriate actions including interview in relation to sickness and attendance of staff

Daily Operations

• Monitor e-AWB acceptance performance
• Monitor ULD inventory, transfer and release status as well as to manage ULD supplier performance
• Ensure the special cargo movements as planned and remediate when any discrepancy
• Oversee all flight situation, maximize space and weight utilization for all outgoing flights
• Uphold loadsheet accuracy as well as optimizing flight trimming performance and arrange manual loadsheet quarterly
• Ensure accuracy of weight statement, flight reports and documents
• Arrange special handling or loading arrangement when required (e.g. odd-sized / heavy cargo, horse shipments, etc.)
• Handle and take follow up action on incident reports including transhipment irregularity
• Take appropriate actions when Cargo Alert is being activated
• To complete a Process (C2K) performance – Daily Record Sheet
• Monitor proper use of equipment which includes van, walkie-talkie and other company assets
• Provide quick response and supervise team on disruption handling
• Flexibility to work on shift schedules (including overnight and weekends)
• Perform duties as delegated by AM-MOD

Project management

• Support on the company new initiatives by inputting the needs and constraints from operations
• Derive new work processes on the new products or initiatives roll out
• Support on IT maintenance and enhancement
• Assure the optimization of the Cargo Agent Operation Program

Requirements

• Post-secondary qualification
• Minimum 5 years’ experience in airline industry (cargo operation would be an advantage) and with 3 years supervisory level experience
• Freighter load control and freighter ramp/loading operations experience would be an advantage
• A self-motivated team player and confident leader with excellent people management skills
• Excellent interpersonal and communication skills with the ability to interact with people at all levels
• Strong problem solving, decision making and organizing skill
• Good command of both spoken and written English and Chinese
• Able to work independently and under pressure
• Shift duty is required

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.