Main Responsibilities:
To be a representative of Young Living Hong Kong to provide legendary quality service to Members/Customers via phone calls and emails based on Company’s Vision, Mission and Essential Values.
To maintain the day to day operation of Call Centre and support the operation of Experience Centre occasionally.
To work together with the Customer Service Team Leads and the Customer Service Manager as a team to identify issues in daily operation to drive efficiencies and continuous improvements.
To interact positively and provide a quality experience to Members/Customers and to internal colleagues.
To work according to the globally agreed KPIs as indicated on the Scorecards.
To be aware of all related standard operating procedures and to perform accordingly.
To provide support during Marketing events/promotions in aiming for a quality Member experience.
Perform other ad-hoc duties as assigned by superior

Job Qualifications:
Matriculated, fresh graduates are welcomed
Experience in call centre/hospitality/retail/e-commerce customer service will be considered as an advantage.
Good interpersonal skills, pleasant telephone manners, patient and friendly, mature and passionate in assisting customers and anticipating needs.
Good command in spoken Cantonese, Mandarin and English
Proficient in PC applications including MS Words, Excel and Chinese word processing
Willing to learn and having a positive “can-do attitude”, providing alternatives/rounded explanations when required to say “no”
Be a supportive team player who welcomes change and appreciates feedback.
Be flexible to perform overtime duties based on operational needs.

We Offer:
Five-day work week (Monday - Friday)
Year-end discretionary bonus
Medical, dental and life insurance
Free products and staff discount
Birthday leave

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Full-time