UNHCR is a global organization, dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 130 countries, using our expertise to protect and care for millions.

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Donor Care Assistant, carrying an external title of “Assistant Donor Care Executive”, to work alongside the existing team, provide high quality customer service and deliver engaging donor communications. The Donor Care Assistant will be the frontline contact with donors.

This position is a UNOPS position with a contract which is renewable each calendar year.

Requirements:
Education

Completion of Tertiary Education, degree is desirable in Communications, Marketing, International Studies, Business Administration, or a related field. Candidates with a degree in other disciplines with a proven relevant professional record will also be accepted.

Work Experience

Essential

Minimum 1 year of relevant working experience for high school diploma and 0 year of experience with a Bachelor’s, degree or equivalent or higher.

Proven experience in fundraising work related to donor service or telemarketing gained in Hong Kong fundraising market is a definite advantage.

Key Competencies

Knowledge of MS office especially MS Word, MS Excel.

Attention to details, high accuracy and result oriented.

Ability to collaborate with others, with a flexible and positive attitude.

Strong communication and interpersonal skills.

Able to work independently and under pressure.

Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English.

Good writing skills for donor communications materials.

Customer service oriented

Responsibilities:
Under the supervision of the Assistant PSP IG Officer - Donor Care, to work closely with UNHCR and supporting the implementation of the Donor Care Programme of UNHCR's Private Sector Partnerships Unit, in particular on donor service and donor information processing.

Donor recapturing (appealing for restart monthly donation)

Making calls to the selected target donors, communicating messages prescribed for such purpose and making record of the process.

Carrying out follow-up communications as necessary.

Answering enquires from donors, as a result of this initiative, or arising from any other situations for which a formal reply is deemed necessary.

Rendering administrative support for this project.

Donor upgrading (appealing for increasing amount of monthly donation)

Making calls to the selected target donors, communicating message prescribed for such purpose and making record of the process.

Carrying out follow-up communications as necessary.

Answering enquiries from donors, as a result of this upgrading initiative, or arising from any other situations for which a formal reply is deemed necessary.

Rendering administrative support for this project.

Donor conversion (appealing for making monthly donation instead of one-off donation)

Making phone calls to the selected target donors, communicating messages prescribed for such purpose and making record of the process.

Carrying out follow-up communications as necessary.

Answering enquires from donors, as a result of this initiative, or arising from any other situations for which a formal reply is deemed necessary.

Rendering administrative support for this project.

Information support for analysis of donor responses and needs.

Reporting daily to direct supervisor regarding donor responses and demands.

Performing data-entry to the donor database system as assigned by supervisor.

Support other telemarketing programs when necessary.

Support UNHCR’s donor care and fundraising events, outdoor work may be required.

Undertaking other duties as assigned by her/his supervisor.

Closing date: 23 October 2024

If you wish to be considered for this vacancy, please go to the link as below for application (https://www.unhcr.org/hk/en/job-opportunities).

The appointment offer will be subject to the medical clearance and satisfactory reference checks.

Only shortlisted candidates will be notified and invited for the interview and written test.

Full-time,Contract