About Make The Right Call

Make The Right Call is based in Hong Kong with more than 19 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.

Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.

Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnel

To learn more about Make The Right Call, please visit us www.maketherightcall.com

Job Description

Fulfil daily operational tasks and documentation in line with Key Performance Index.

Provide customer service to handle enquires and complaints, maintenance and ad hoc service

Improve customer’s expectation and satisfaction level by providing effective and efficient solutions to customer

No selling is required

Shift : 13:00 pm to 23:00 pm (5 days work)

Requirements

DSE / HKCEE or above

A good team player and professional telephone manner with excellent customer service skills

Good command of both spoken and written English and Chinese, Mandarin will also be an advantage

Good PC knowledge and Chinese word processing preferable

Knowledgeable and experience in customer service/ call centre/ e-Commerce will be an advantage

We offer

Attractive basic salary with monthly performance bonus
Flexible working hours
In-house Gym for employee use
Comprehensive customer service training
Marriage leave
Paternity leave
Career development
Medical coverage
Vibrant and all-inclusive work place
Equal opportunity Employer

To learn more about Make The Right Call, please visit us www.maketherightcall.com

MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.

Full-time,Permanent