(REF: A3/FRO/A/NET)

Roles & responsibilities:

• Handle and refer phone enquiries from donors to related internal personnel;
• maintain the donors’ & guests’ databases including regular data entry of donors’ & guests’ information;
• compile regular reports and analysis from the donor’s information database and assist in conducting marketing research on the trend of Corporate Social Responsibilities;
• perform simple customer relations management activities such as regular emailing, birthday greetings, networking events & activities, etc.;
• make follow-up phone calls to potential donors appealing for donation support and sponsorship and prepare reports and information for donors regarding their participation and support for the Group;
• provide support in all aspects of fund-raising events/functions, including event preparation, correspondence drafting, coordination with contractors and vendors, and other logistic arrangement;
• handle and transfer donors’ cheques and payment to the accounting team;
• offer assistance in donation box management including logistic arrangement, donation counting and inventory tracking; and
• provide general administrative support to the office and assist in receiving donation-in-kind, maintaining proper stock and donation record.

The ideal candidate should have/be:

• (a) 5 passes in HKCEE including English Language (Syllabus B), Chinese Language and Mathematics or equivalent; or
  (b) completed F.5 with at least 1 year of relevant experience in administration/event management/fund-raising/customer services/corporate communications/marketing;
• good computer knowledge and skills including Chinese and English word-processing;
• a mature personality as well as good organizational, communication and interpersonal skills;
• able to work as a team but also work independently and under pressure; and
• attentive to details.