DIRECT RESPONSIBILITIES

Act as key point of contact for investors and clients
Ensure queries and requests from investor/client are dealt with in a timely and professional manner
Maintain and develop trust based relationships with investors/clients
Partner with clients by providing professional advice and resolutions where required
Ensure a satisfactory and high level of service is delivered to investors/clients, and that the Client SLA’s are met
Manage and resolve issues relating to day to day trade processing and reporting; review junior’s work and take accountability of all assignments
Work closely with internal BNP Paribas teams both within the department but in other locations or with other departments to ensure cohesive client delivery
Act as an escalation point and deal with difficult issues not being handled by junior staff
Ensure delivery of work and services are in a controlled manner with strict compliance with BNP Paribas’ internal policies and procedures as well as fund document and external regulatory requirements
Lead and undertake special projects such as Annual FINRA / Regular AML Recertification and Annual FATCA/CRS Reporting
Represent the team in client, auditor and inter-department meetings.
AML/CFT risk awareness and complete all identified mandatory training to ensure understanding of relevant/applicable Group policies (including but not limited to financial security related matters) and to escalate any irregularities where necessary. To also ensure that his/her team has completed and will adhere to the same.

CONTRIBUTING RESPONSIBILITIES

Make recommendations to the department head or other operation teams where improvement is needed for enhancing client satisfaction and delivery
Assist in training and coaching staff to enhance performance
Assist in new mandate pitching meeting and fund documentation review / fund structure discussion
Lead the implementation of system updates, new initiatives and systems and amendments to processes and procedures
Lead the team to complete the regular audit exercises including internal, risk and ISAE audits as well as fund audits and institutional investor audit confirmations

RISK AND COMPLIANCE

Ensure the operating model in compliance with regulations, market infrastructure evolution and BNP Paribas internal control rules and meet compliance and regulatory obligations

CONDUCT

Adhere to the Code of Conduct and act accordingly internally, when facing clients and providers

TECHNICAL & BEHAVIOR

Able to collaborate with other team members and provide assistance in BAU and project
Being approachable by the junior staff for any enquires, with a positive working attitude and mindset setting role model to the teams
Able to contribute on any business change and assist to drive the change
Possess the required level of conduct that is promoted by the organization