Hong Kong Job Openings
Cathay Pacific
Learning Specialist
October 13, 2024
- CXA- Cathay Academy
- Hong Kong Special Administrative Region of China
- Cathay Pacific
-
Application Deadline
28 Oct 2024
Reports to: Asst. Learning Manager – Inflight Services
The Learning Specialist will be responsible for delivering cabin crew related training to all categories of cabin crew. Additionally, the position will involve supporting trainee performance and managing the classroom environment, maintaining and organising learning materials, preparing for training sessions, and handling administrative tasks related to post-training follow-up.
He/she will manage key stakeholders and handle ad-hoc requests whilst ensuring all resources are well maintained and deployed most efficiently. This includes delivering effective and professional logistics arrangements for all in-person, virtual or hybrid programmes, liaison with internal and external participants and supporting facilitators with the production of virtual training sessions.
He/she is an ambassador of Cathay Academy and should extend world-class service to programme participants in line with Cathay’s service excellence culture. He/she will directly build a relationship with our programme participants from enrolment, facilitation, programme delivery to post-programme evaluation. The Learning Specialist contributes a big part to the experience that we aspire to provide to all participants from new joiners to seasoned leaders.
Key Responsibilities
- Programme delivery where appropriate with the support and coaching of line managers to maintain high programme performance metrics.
- Assist in the design and delivery of specific development programmes and projects, with a specific focus on Chinese culture and Chinese service languages
- Manage relationships between the internal stakeholders (CXA) and BUs as well as external vendors.
- Administer ad-hoc changes to the Learning Management System (Learning Hub)
- Monitor and assess cabin crew training performance, provide feedback and coaching to participants
- Perform and support the planning of all logistics related to training programmes (course dates, venues, course material transport, venue set-up etc.)
- Coordinate and delivery training outside of Hong Kong when assigned
- Degree holder, preferably related to education/training related discipline
- Minimum 3 years’ experience in customer service, hospitality and/or cabin crew/airport services experience
- Excellent interpersonal and communication skills in both written and spoken English and Chinese
- Strong knowledge and understanding of Chinese Culture and languages
- Proficiency in both written and spoken Putonghua
- Good presentation skills and listening skills
- A quick learner, organized and able to work effectively and professionally under time pressure with strong desire to help others to succeed
- Open-minded and adaptive to change
- Ability to work independently and in a team
- Ability to plan and organize tasks and responsibilities in support of project work
- Good working knowledge of Windows application software i.e. Words, Excel, Power Point
- Experience in handling projects
- Willingness to work during rest days and public holidays (compensatory day off will be given in lieu)
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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