Hong Kong Job Openings
HSBC
Senior Client Manager - Wholesale Client Services - Hang Seng Bank (HK)
Central
FULL TIME
September 3, 2024
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Wholesale Banking COO
Hang Seng's Global Banking and Commercial Banking businesses provides a broad spectrum of financing solutions to large corporations and financial institutions. As a strategic financial partner to corporate customers, Hang Seng offers a comprehensive range of products and services including bilateral and syndication loans, project financing, property development financing, property investment loans, working capital financing, trade financing, cash management and treasury products. Our experienced and knowledgeable professionals understand the specific requirements of our customers and are committed to providing tailor-made financial packages in their best interests.
We are currently seeking a high caliber professional to join our department as Senior Client Manager - Wholesale Client Services.
Principal responsibilities
- Responsible for driving client experience and operational excellence through a holistic and compelling proposition that incorporates ownership and improvement of end-to-end processes for key customer journeys with specific focus on CDD remediation and Client Onboarding. This includes strong execution capability across and throughout the client lifecycle, effective production management, the identification and deployment of process improvements and the execution of controls in an evolving and complex Financial Crime Risk operating environment with progressive business growth targets.
- Reports directly to the Country Head of Wholesale Client Services and Business Performance, the role holder will own, lead and provide oversight of the Wholesale Operations team that supports ‘Know your Customer’ (KYC) and Customer Onboarding requirements and will serve as an escalation point for business issues.
- Work closely with wider Wholesale COO, Wholesale Operations and Business Teams to deliver continuous improvement in technology, performance (throughput and quality of remediation), frontline effectiveness, op-model transformation and operational management (documentation and processes) where Financial Crime Risk improvements / cost saves may be realized.
- Drive in partnership with Wholesale Operations, Risk Stewards and Transformation Teams on process streamlining and change initiatives to deliver desired outcomes for key journeys through identification and prioritisation of opportunities and execution of solutions, whilst adhering to governance and control framework and reporting requirements for compliance and external regulators.
- Utilizing MI to identify performance trends, interpreting outcomes to address areas of concern and to ensure enhancements are made where necessary for optimum performance outcomes.
- Work closely with Wholesale Operations to drive cost efficiency, OPS resources planning, demand prioritisation and expedite front-to-back operational transformation.
- Managing the general operational requirements of the function including but not limited to: people strategy and resourcing, cost control and planning, governance frameworks and management structures whilst additionally resolving ad-hoc issues as they arise to ensure the function is managed in an effective and efficient manner.
- University degree in Business Management, Banking, Finance or a related discipline OR other relevant qualifications preferred
- Minimum of 5 years' experience in banking industry, with proven track record of relevant experience - preferably in Wholesale Banking and Finance
- Proficiency in MS Office, with strong skills in Power Point and Excel.
- Proficiency in both English and Cantonese
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
- High level of drive and motivation to ensure successful delivery of complex transformational initiatives
- Ability to develop cohesive working relationships with key stakeholders and business partners
- Strong analytical background and proven ability in analytical rigor, including being able to contextualize data into business activities and conclusions
- Outstanding interpersonal and communication skills with a proven ability to communicate effectively at all levels
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