Pickupp is hiring an Operations Specialist to build and grow our logistics tech business in Hong Kong. This role will focus on daily operations to manage marketplace efficiency for last mile deliveries.
The right candidate should be comfortable with an “all hands on deck” and fast paced startup environment. If you have the passion, innovative and collaborative spirit to build this exciting business, come join us!

About Pickupp:
Pickupp is redefining logistics in Asia. We are Asia’s leading logistics technology delivery platform that is dedicated to supporting 20,000+ businesses with same day and next day deliveries. Shop on Pickupp, an e-commerce platform, was also recently launched. We are headquartered in Hong Kong with offices in Taiwan, Singapore and Malaysia. Our team is entrepreneurial and passionate, with vast experiences including fast growing tech giants.

About The Role:
Daily Operations: Execute and monitor daily delivery operations as well as communicate and solve any escalations with merchants and our delivery agents.
​​Driver Communications: Deliver accurate & complete information to our delivery agents by answering any inbound enquiries in a timely & empathetic manner.
Quality Control: Maintain and enhance the quality of delivery services provided by our delivery agents.
Crisis Management: Resolve any issues faced by our delivery agents promptly with necessary follow-ups to ensure absolute resolution.
Ad-hoc Site Visit: Random site visits to operations ground 20% of the time. Ensure proper operations guidelines are followed by our delivery agents.
Shift Work: Around 50 hours per week, including public holidays, weekday night and weekends shifts on rotation among the team with EXTRA ALLOWANCE.

Requirements :
F5 or above.
Minimum 1 year of working experience in operations, customer service, sales or administrative department.
Fresh graduate is also welcome.
Experience in working with computers. Basic knowledge of Excel / Google Sheet is a must.
Ability to thrive in a dynamic work environment.
Natural passion for helping others and creating experiences that exceed customers’ expectations.
Top-notch problem solving and hustle skills.
Strong communication skills in collaborating with internal and external parties.
Ability to work on shifts, including weekends and public holidays.
Fluency in written and spoken English and Chinese.

Key Traits About You:
You are a Team Player – We depend on collective intelligence and support each other to win as a team. A chain is no stronger than its weakest link. We choose our crew members wisely, but we also support each other radically.
You are a Bold Entrepreneur – The world changes too fast for anyone to rely solely on what "used to work" without constant innovation. Embracing the unknown, we enjoy setting the trends for tomorrow by doing things differently and providing elegant solutions. We are an ambitious group who crave challenges, tirelessly adapt and refine.
You have Grit – Having grit, commitment and “out of the box” thinking will allow us to stay strong and bounce back on any defeats and eventually achieve new heights. We have no issue taking on the Goliath out there,and punch above our weight.
You are Playful – We work hard but also maintain a passionate and fun loving attitude so that we can enjoy the process and celebrate every little success. We are not robots, having coffee chats, unwinding time, maintaining fun hobbies is what we need to be a "proper human being".
You are Automation Experts (a.k.a. Being Lazy) – We dread repetitive tasks. We constantly look for ways to boost productivity by identifying tasks to automate, not just for the sake of efficiency, but for us and our customers to be more productive and make everything scalable and future proof.
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Full-time