Hong Kong Job Openings
The Hong Kong Inclusion Platform
Technical Support Team Specialist
FULL TIME & CONTRACT
August 29, 2024
- Resolve customer issues via email, Slack, and Skype.
- Collaborate with representatives from other online platforms.
- Assist customers with API integration into our gateway.
- Build and maintain the processing environment.
- Identify and document bugs and feature requests.
- Manage communication with merchants and third parties.
- Conduct manual QA of integrations with our partners.
- Experience in technical or customer support.
- Fluency in Mandarin, Thai, or Korean is preferred.
- Strong organizational, analytical, written, and verbal communication skills.
- Passion for troubleshooting and a commitment to continuous learning.
- Exceptional attention to detail.
- Ability to quickly learn and adapt to new features and innovations.
- Initiative and willingness to learn.
- Proficiency in Microsoft Office, G Suite, Zoom, Slack, and Trello.
Pay: $25,000.00 - $30,000.00 per month
Schedule:
- Monday to Friday
- Commission pay
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