Hong Kong Job Openings

Standard Chartered

Specialist, Securities Trading, Client Centre

Kwun Tong

October 16, 2024

RESPONSIBILITIES
Strategy

The position mainly supports the handling of client contacts received through inbound and outbound calls including securities product, other investment products and insurance (if appropriate). It also supports call handling to general banking product.

Business

Ensure professional, efficient and quality service to clients
Execute client’s orders and instructions on securities product and insurance product (if appropriate)
Handle enquiry to general banking product
Ensure efficient problem and complaint resolution
Capture client’s feedback for internal improvement
Conduct outbound calls for ad hoc assignment
Meet the required service level and productivity standard

Processes

Comply with internal guideline and external ordinance

People & Talent

Acquire product knowledge and service skill by inhouse training and on the job training
Ensure all critical functions are suitably skilled and qualified for the roles

Risk Management

Comply with control requirements to respective job responsibilities
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to our investigation team of bank
Comply with all relevant policies and procedures covering regulatory, local and group requirements

Governance

Awareness and understanding of the regulatory framework, in which the group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead the Hong Kong / Client Centre / Customer Service / Securities Trading to achieve the outcomes set out in the Bank’s Conduct Principles
HKMA, SFC, HKFI
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key Stakeholders

Product Team
Custody & Operation Team
Client Contact Centre
Client Experience (CEPG)
Branches

Other Responsibilities

Embed Here for good and Group’s brand and values in Hong Kong / Client Centre / Securities Trading; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Qualifications

Training Refer to respective training curriculum
Licenses RI registration (HKSI paper 1,7,8 required)
TR licensing registration (IIQE 1,2,3), if applicable
Languages Cantonese, English, Mandarin

Role Specific Technical Competencies

General knowledge of securities trading market
General knowledge of insurance product (if applicable)
General knowledge of general banking product
Customer service skill
Proficiency in computer usage
Working attitude and drive
Interpersonal and communication skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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