Hong Kong Job Openings
The Hong Kong Internship Platform
Korean-Speaking Customer Support Specialist, HK
FULL TIME
October 22, 2024
This role is crucial in building and maintaining strong relationships with our client's customers. The primary focus is to address feedback in a positive and professional manner, with the goal of winning back valued customers and restoring their confidence in our client's products and services.
Key Responsibilities:
- Respond to both verbal and written customer feedback promptly, tactfully, and professionally.
- Coordinate with other departments to resolve customer feedback that requires further investigation.
- Support the Customer Support team at hubs, outports, or other departments as needed for case resolution.
- Accurately log customer feedback in the Customer Feedback and Compensation System.
- Take responsibility for the effective application of service recovery procedures.
- Collaborate with relevant departments to review customer feedback and explore potential remedial actions and improvements.
- Provide recommendations to the Customer Support Management team to enhance operational effectiveness and customer satisfaction.
- Perform ad-hoc duties as assigned by the Customer Support Management team.
- A university degree, preferably in Korean, English, Chinese, or Translation, is an advantage.
- Significant experience in customer relations is highly preferred. Experience in call centers or customer service is also beneficial.
- Strong ability to write professional business correspondence is essential.
- Excellent proficiency in both spoken and written Korean, English, and Chinese.
- Conversational skills in Putonghua are a plus.
- Strong communication, negotiation, and influencing skills.
- Mature, with excellent analytical and problem-solving abilities.
- Strong interpersonal skills, with a positive and customer-focused attitude.
- Ability to work under pressure and meet tight deadlines.
- A team player who can also work independently when required.
- Excellent listening and probing skills to identify and understand customer needs.
- Proficient in MS Office and Chinese word processing.
- Willingness to work on weekends and public holidays regularly.
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