Hong Kong Job Openings

The Hong Kong Internship Platform

Korean-Speaking Customer Support Specialist (at HK)

FULL TIME

October 23, 2024

Position Overview:
This role is crucial in building and maintaining strong relationships with our client's customers. The primary focus is to address feedback in a positive and professional manner, with the goal of winning back valued customers and restoring their confidence in our client's products and services.

Key Responsibilities:
  • Respond to both verbal and written customer feedback promptly, tactfully, and professionally.
  • Coordinate with other departments to resolve customer feedback that requires further investigation.
  • Support the Customer Support team at hubs, outports, or other departments as needed for case resolution.
  • Accurately log customer feedback in the Customer Feedback and Compensation System.
  • Take responsibility for the effective application of service recovery procedures.
  • Collaborate with relevant departments to review customer feedback and explore potential remedial actions and improvements.
  • Provide recommendations to the Customer Support Management team to enhance operational effectiveness and customer satisfaction.
  • Perform ad-hoc duties as assigned by the Customer Support Management team.
Requirements:
  • A university degree, preferably in Korean, English, Chinese, or Translation, is an advantage.
  • Significant experience in customer relations is highly preferred. Experience in call centers or customer service is also beneficial.
  • Strong ability to write professional business correspondence is essential.
  • Excellent proficiency in both spoken and written Korean, English, and Chinese.
  • Conversational skills in Putonghua are a plus.
  • Strong communication, negotiation, and influencing skills.
  • Mature, with excellent analytical and problem-solving abilities.
  • Strong interpersonal skills, with a positive and customer-focused attitude.
  • Ability to work under pressure and meet tight deadlines.
  • A team player who can also work independently when required.
  • Excellent listening and probing skills to identify and understand customer needs.
  • Proficient in MS Office and Chinese word processing.
  • Willingness to work on weekends and public holidays regularly.
Job Type: Full-time
New Job Alerts
FortisHill Consulting Limited

(Deputy) Head of Operation - Banking

FULL TIME

November 19, 2024

View Job Description
Quality Healthcare Medical Centre Limited

診所文員/ 診所秘書 Clinic Clerk / Medical Secretary (中環)

Central

FULL TIME

November 19, 2024

View Job Description
LUBUDS F&B Group

[米芝蓮 - 高級中菜] 侍應 Server / 部長 Captain / 主任 Supervisor

FULL TIME

November 19, 2024

View Job Description
Valuable Capital Limited

Operations Officer, OTC Department

FULL TIME

November 19, 2024

View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited

Health Care Assistant 健康服務助理 - 沙田

Sha Tin

FULL TIME

November 19, 2024

View Job Description
Looking for similar job?
Million Tech

Customer Service Officer (work in a label factory at Kwai Chung)

August 31, 2024

View Job Description
The Hong Kong Internship Platform

Korean-Speaking Customer Support Specialist

FULL TIME

October 16, 2024

View Job Description
The Hong Kong Internship Platform

Korean-Speaking Customer Support Specialist, HK

FULL TIME

October 22, 2024

View Job Description
The Hong Kong Inclusion Platform

Korean-Speaking Customer Support Executive - in HK

FULL TIME

November 3, 2024

View Job Description
The Hong Kong Inclusion Platform

Korean-Speaking Customer Support Executive - HK

FULL TIME

November 4, 2024

View Job Description
The Hong Kong Inclusion Platform

Korean-Speaking Customer Support Executive (Hong Kong)

FULL TIME

November 6, 2024

View Job Description
See What’s New: The Hong Kong Internship Platform Job Opportunities
The Hong Kong Internship Platform

Senior Merchandiser -(in HK)

FULL TIME

November 6, 2024

View Job Description
The Hong Kong Internship Platform

Purchasing Manager (EMS Factory Experience Required) - PRC

FULL TIME

November 6, 2024

View Job Description
The Hong Kong Internship Platform

Korean & English Translator (at HK) - up to 20k

FULL TIME

November 6, 2024

View Job Description
The Hong Kong Internship Platform

Multimedia Designer - (at HK) up to 25k

FULL TIME

November 6, 2024

View Job Description
The Hong Kong Internship Platform

Client Associate - Bahasa Native Speaker - (at HK)

FULL TIME

November 6, 2024

View Job Description
View More Jobs by The Hong Kong Internship Platform
New Job Alerts
FortisHill Consulting Limited

(Deputy) Head of Operation - Banking

FULL TIME

November 19, 2024

View Job Description
Quality Healthcare Medical Centre Limited

診所文員/ 診所秘書 Clinic Clerk / Medical Secretary (中環)

Central

FULL TIME

November 19, 2024

View Job Description
LUBUDS F&B Group

[米芝蓮 - 高級中菜] 侍應 Server / 部長 Captain / 主任 Supervisor

FULL TIME

November 19, 2024

View Job Description
Valuable Capital Limited

Operations Officer, OTC Department

FULL TIME

November 19, 2024

View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited

Health Care Assistant 健康服務助理 - 沙田

Sha Tin

FULL TIME

November 19, 2024

View Job Description