Hong Kong Job Openings

The Hong Kong Inclusion Platform

Korean-Speaking Customer Support Executive - HK

FULL TIME

November 4, 2024

Position Overview:
This role is crucial in building and maintaining strong relationships with our client's customers. The primary focus is to address feedback in a positive and professional manner, with the goal of winning back valued customers and restoring their confidence in our client's products and services.
Key Responsibilities:
  • Respond to both verbal and written customer feedback promptly, tactfully, and professionally.
  • Coordinate with other departments to resolve customer feedback that requires further investigation.
  • Support the Customer Support team at hubs, outports, or other departments as needed for case resolution.
  • Accurately log customer feedback in the Customer Feedback and Compensation System.
  • Take responsibility for the effective application of service recovery procedures.
  • Collaborate with relevant departments to review customer feedback and explore potential remedial actions and improvements.
  • Provide recommendations to the Customer Support Management team to enhance operational effectiveness and customer satisfaction.
  • Perform ad-hoc duties as assigned by the Customer Support Management team.
Requirements:
  • A university degree, preferably in Korean, English, Chinese, or Translation, is an advantage.
  • Significant experience in customer relations is highly preferred. Experience in call centers or customer service is also beneficial.
  • Strong ability to write professional business correspondence is essential.
  • Excellent proficiency in both spoken and written Korean, English, and Chinese.
  • Conversational skills in Putonghua are a plus.
  • Strong communication, negotiation, and influencing skills.
  • Mature, with excellent analytical and problem-solving abilities.
  • Strong interpersonal skills, with a positive and customer-focused attitude.
  • Ability to work under pressure and meet tight deadlines.
  • A team player who can also work independently when required.
  • Excellent listening and probing skills to identify and understand customer needs.
  • Proficient in MS Office and Chinese word processing.
  • Willingness to work on weekends and public holidays regularly.
Job Type: Full-time
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