Hong Kong Job Openings
The Hong Kong Inclusion Platform
Korean-Speaking Customer Support Executive - HK
FULL TIME
November 4, 2024
This role is crucial in building and maintaining strong relationships with our client's customers. The primary focus is to address feedback in a positive and professional manner, with the goal of winning back valued customers and restoring their confidence in our client's products and services.
Key Responsibilities:
- Respond to both verbal and written customer feedback promptly, tactfully, and professionally.
- Coordinate with other departments to resolve customer feedback that requires further investigation.
- Support the Customer Support team at hubs, outports, or other departments as needed for case resolution.
- Accurately log customer feedback in the Customer Feedback and Compensation System.
- Take responsibility for the effective application of service recovery procedures.
- Collaborate with relevant departments to review customer feedback and explore potential remedial actions and improvements.
- Provide recommendations to the Customer Support Management team to enhance operational effectiveness and customer satisfaction.
- Perform ad-hoc duties as assigned by the Customer Support Management team.
- A university degree, preferably in Korean, English, Chinese, or Translation, is an advantage.
- Significant experience in customer relations is highly preferred. Experience in call centers or customer service is also beneficial.
- Strong ability to write professional business correspondence is essential.
- Excellent proficiency in both spoken and written Korean, English, and Chinese.
- Conversational skills in Putonghua are a plus.
- Strong communication, negotiation, and influencing skills.
- Mature, with excellent analytical and problem-solving abilities.
- Strong interpersonal skills, with a positive and customer-focused attitude.
- Ability to work under pressure and meet tight deadlines.
- A team player who can also work independently when required.
- Excellent listening and probing skills to identify and understand customer needs.
- Proficient in MS Office and Chinese word processing.
- Willingness to work on weekends and public holidays regularly.
New Job Alerts
FortisHill Consulting Limited
(Deputy) Head of Operation - Banking
FULL TIME
November 19, 2024
View Job DescriptionQuality Healthcare Medical Centre Limited
診所文員/ 診所秘書 Clinic Clerk / Medical Secretary (中環)
Central
FULL TIME
November 19, 2024
View Job Description![LUBUDS F&B Group [米芝蓮 - 高級中菜] 侍應 Server / 部長 Captain / 主任 Supervisor](/storage/logo/LUBUDS_F_B_Group.jpeg){kind=logo}
LUBUDS F&B Group
[米芝蓮 - 高級中菜] 侍應 Server / 部長 Captain / 主任 Supervisor
FULL TIME
November 19, 2024
View Job Description
Valuable Capital Limited
Operations Officer, OTC Department
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 沙田
Sha Tin
FULL TIME
November 19, 2024
View Job Description
Prince Jewellery & Watch Company Limited
Assistant Finance Manager
FULL TIME
November 19, 2024
View Job Description
嘉捷香港有限公司 Dusservice Hong Kong Ltd.
紅磡商廈清潔員 (6天工作 7am - 5pm)
Hung Hom
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Million Tech
Customer Service Officer (work in a label factory at Kwai Chung)
August 31, 2024
View Job DescriptionThe Hong Kong Internship Platform
Korean-Speaking Customer Support Specialist
FULL TIME
October 16, 2024
View Job DescriptionThe Hong Kong Internship Platform
Korean-Speaking Customer Support Specialist, HK
FULL TIME
October 22, 2024
View Job DescriptionThe Hong Kong Internship Platform
Korean-Speaking Customer Support Specialist (at HK)
FULL TIME
October 23, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Korean-Speaking Customer Support Executive - in HK
FULL TIME
November 3, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Korean-Speaking Customer Support Executive (Hong Kong)
FULL TIME
November 6, 2024
View Job DescriptionSee What’s New: The Hong Kong Inclusion Platform Job Opportunities
The Hong Kong Inclusion Platform
Quality Manager - Toys (in HK)
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
French/ Spanish Customer Service Specialist - at HK - up to 25k
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Marketing Assistant KOL (at HK)
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Investment Analyst (up to 30k) - HK
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
VP, Operations - EMS Factory Experience Required - (PRC Based)
FULL TIME
November 6, 2024
View Job DescriptionNew Job Alerts
FortisHill Consulting Limited
(Deputy) Head of Operation - Banking
FULL TIME
November 19, 2024
View Job DescriptionQuality Healthcare Medical Centre Limited
診所文員/ 診所秘書 Clinic Clerk / Medical Secretary (中環)
Central
FULL TIME
November 19, 2024
View Job Description
LUBUDS F&B Group
[米芝蓮 - 高級中菜] 侍應 Server / 部長 Captain / 主任 Supervisor
FULL TIME
November 19, 2024
View Job Description
Valuable Capital Limited
Operations Officer, OTC Department
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 沙田
Sha Tin
FULL TIME
November 19, 2024
View Job Description
Prince Jewellery & Watch Company Limited
Assistant Finance Manager
FULL TIME
November 19, 2024
View Job Description
嘉捷香港有限公司 Dusservice Hong Kong Ltd.
紅磡商廈清潔員 (6天工作 7am - 5pm)
Hung Hom
FULL TIME
November 19, 2024
View Job Description