Hong Kong Job Openings
The Hong Kong Inclusion Platform
Korean-Speaking Customer Support Executive - HK
FULL TIME
November 4, 2024
This role is crucial in building and maintaining strong relationships with our client's customers. The primary focus is to address feedback in a positive and professional manner, with the goal of winning back valued customers and restoring their confidence in our client's products and services.
Key Responsibilities:
- Respond to both verbal and written customer feedback promptly, tactfully, and professionally.
- Coordinate with other departments to resolve customer feedback that requires further investigation.
- Support the Customer Support team at hubs, outports, or other departments as needed for case resolution.
- Accurately log customer feedback in the Customer Feedback and Compensation System.
- Take responsibility for the effective application of service recovery procedures.
- Collaborate with relevant departments to review customer feedback and explore potential remedial actions and improvements.
- Provide recommendations to the Customer Support Management team to enhance operational effectiveness and customer satisfaction.
- Perform ad-hoc duties as assigned by the Customer Support Management team.
- A university degree, preferably in Korean, English, Chinese, or Translation, is an advantage.
- Significant experience in customer relations is highly preferred. Experience in call centers or customer service is also beneficial.
- Strong ability to write professional business correspondence is essential.
- Excellent proficiency in both spoken and written Korean, English, and Chinese.
- Conversational skills in Putonghua are a plus.
- Strong communication, negotiation, and influencing skills.
- Mature, with excellent analytical and problem-solving abilities.
- Strong interpersonal skills, with a positive and customer-focused attitude.
- Ability to work under pressure and meet tight deadlines.
- A team player who can also work independently when required.
- Excellent listening and probing skills to identify and understand customer needs.
- Proficient in MS Office and Chinese word processing.
- Willingness to work on weekends and public holidays regularly.
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