Hong Kong Job Openings
The Hong Kong Inclusion Platform
Korean-Speaking Customer Support Executive - HK
FULL TIME
November 4, 2024
This role is crucial in building and maintaining strong relationships with our client's customers. The primary focus is to address feedback in a positive and professional manner, with the goal of winning back valued customers and restoring their confidence in our client's products and services.
Key Responsibilities:
- Respond to both verbal and written customer feedback promptly, tactfully, and professionally.
- Coordinate with other departments to resolve customer feedback that requires further investigation.
- Support the Customer Support team at hubs, outports, or other departments as needed for case resolution.
- Accurately log customer feedback in the Customer Feedback and Compensation System.
- Take responsibility for the effective application of service recovery procedures.
- Collaborate with relevant departments to review customer feedback and explore potential remedial actions and improvements.
- Provide recommendations to the Customer Support Management team to enhance operational effectiveness and customer satisfaction.
- Perform ad-hoc duties as assigned by the Customer Support Management team.
- A university degree, preferably in Korean, English, Chinese, or Translation, is an advantage.
- Significant experience in customer relations is highly preferred. Experience in call centers or customer service is also beneficial.
- Strong ability to write professional business correspondence is essential.
- Excellent proficiency in both spoken and written Korean, English, and Chinese.
- Conversational skills in Putonghua are a plus.
- Strong communication, negotiation, and influencing skills.
- Mature, with excellent analytical and problem-solving abilities.
- Strong interpersonal skills, with a positive and customer-focused attitude.
- Ability to work under pressure and meet tight deadlines.
- A team player who can also work independently when required.
- Excellent listening and probing skills to identify and understand customer needs.
- Proficient in MS Office and Chinese word processing.
- Willingness to work on weekends and public holidays regularly.
New Job Alerts
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 沙田
Sha Tin
FULL TIME
November 19, 2024
View Job Description
Prince Jewellery & Watch Company Limited
Assistant Finance Manager
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 旺角
FULL TIME
November 19, 2024
View Job Description
Chinese Recreation Club, Hong Kong
Western Restaurant - Head Chef
FULL TIME
November 19, 2024
View Job DescriptionPOP MART (HONG KONG) HOLDING LIMITED
POP MART資深/全職店員 - Senior Sales Associate / Sales Associate (將軍澳PopCorn/觀塘APM)
FULL TIME
November 19, 2024
View Job Description
嘉捷香港有限公司 Dusservice Hong Kong Ltd.
京士柏住宅/會所清潔員 (6天工作 7:30am - 4:30pm / 8am - 5pm)
Yau Ma Tei
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Enrolled Nurse (登記護士) - 佐敦
Jordon
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 佐敦
Jordon
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Bowtie Life Insurance Company Limited
Senior Officer, Customer Service (Claims-focused) (5 days...
October 9, 2024
View Job DescriptionThe Hong Kong Internship Platform
Korean-Speaking Customer Support Specialist
FULL TIME
October 16, 2024
View Job DescriptionThe Hong Kong Internship Platform
Korean-Speaking Customer Support Specialist, HK
FULL TIME
October 22, 2024
View Job DescriptionThe Hong Kong Internship Platform
Korean-Speaking Customer Support Specialist (at HK)
FULL TIME
October 23, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Korean-Speaking Customer Support Executive - in HK
FULL TIME
November 3, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Korean-Speaking Customer Support Executive (Hong Kong)
FULL TIME
November 6, 2024
View Job DescriptionSee What’s New: The Hong Kong Inclusion Platform Job Opportunities
The Hong Kong Inclusion Platform
Sales Assistant - (Driving License Required), HK - up to 23k
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Cross-Asset Solutions Structurer (International Markets) - (at HK)
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Influencer ME - Spanish Proficient - in HK
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Brand Marketing Manager - HK (up to 50k)
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
French Translator, 20-25k - (in HK)
FULL TIME
November 6, 2024
View Job DescriptionNew Job Alerts
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 沙田
Sha Tin
FULL TIME
November 19, 2024
View Job Description
Prince Jewellery & Watch Company Limited
Assistant Finance Manager
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 旺角
FULL TIME
November 19, 2024
View Job Description
Chinese Recreation Club, Hong Kong
Western Restaurant - Head Chef
FULL TIME
November 19, 2024
View Job DescriptionPOP MART (HONG KONG) HOLDING LIMITED
POP MART資深/全職店員 - Senior Sales Associate / Sales Associate (將軍澳PopCorn/觀塘APM)
FULL TIME
November 19, 2024
View Job Description
嘉捷香港有限公司 Dusservice Hong Kong Ltd.
京士柏住宅/會所清潔員 (6天工作 7:30am - 4:30pm / 8am - 5pm)
Yau Ma Tei
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Enrolled Nurse (登記護士) - 佐敦
Jordon
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 佐敦
Jordon
FULL TIME
November 19, 2024
View Job Description