At Skin Laundry, the store manager is a leader who understands the business and culture of our brand; is goal oriented and well organized. With effective communication, both written and verbal, they ensure compliance in all areas of customer service, store operations, outreach efforts and profitability of their clinics. They will train, challenge, motivate, encourage, and provide constructive guidance to the team related to all areas of effective operations of the business.

Job Responsibilities
Main objectives include, but are not limited to:
People

• Develop and motivate a magnetic team. Coach and give feedback as necessary for all team members.

• Lead your team to deliver excellent customer experience and meet service and retail sales targets.

• Organize regular meetings with management to discuss business updates, issues and opportunities.

• Evaluate employee performance and develop individual career development plans.

• Must have the ability to understand and adapt to change as this is vital to the growth of the business.

Operations

• Ensure all store operations are consistent and flawless, HR and standards are practiced and upheld.

• Develop monthly, weekly and daily action plans for clinics to achieve revenue targets in all mixes of business on a consistent basis.

• Effectively manage all stock inventory and forecasting for service and retail.

• Address customer issues and queries in an accurate and timely manner.

• Evaluate existing business procedures and recommend improvements.

Sales

• Customize local clinic marketing and outreach plans. Collaborate with other departments such as Marketing to build brand awareness, drive sales and traffic through market outreach and effective in-store events.

• Evaluate existing business procedures and recommend improvements.

Profit

• Analyze and achieve budgets and expenses on P&L to find opportunities for cost-effectiveness and profitability.

Job Requirement

• 3-5 years of supervisory or management experience in a retail environment, experience in beauty industry is a preferred but not necessary

• Good Foundations with a proficiency of Retail Math, MS Office Suite, and Outlook.

• Strength in business strategist, seamlessly maneuver through day-to-day tactics and exhibit exceptional customer service and outreach, all the while driving your clinic to the next level

• Strength in Lead and mentor others

• Driven, self-motivated, and hold yourself and others to exceptional standards.

• Strong influencer, possessing verbal and written communication skills.

• Enjoy collaborating with others and thrive in a team environment.

Direct Reports:
The Store Manager is a direct report for the store team. The Store Manager reports directly to the Regional Manager.