Hong Kong Job Openings
美心食品廠
Senior Officer - Store Application Support
FULL TIME
August 30, 2024
Posting Date: 2024-08-30
Founded in 1956, Maxim’s Group is one of Asia’s leading food and beverage companies, operating Chinese, Western, Japanese and Southeast Asian restaurants, quick service outlets, bakery shops and cafes, and an institutional catering service. Maxim's Group also produces a range of festive products, including the award-winning Hong Kong MX Mooncakes, and is a licensee of Starbucks Coffee, Genki Sushi, IPPUDO, The Cheesecake Factory and Shake Shack in various territories. Altogether, the Group has over 1,800 outlets.
Proud of our heritage and humbled by our success, we are committed to a sustainable and innovative future. To learn more about Maxim’s, visit
www.maxims.com.hk
- Provide advanced support for store applications (POS, Kiosk, event order, Mobile Ordering (MO&P), BOYD, CRM, etc), respond to and resolve technical issues reported by store personnel within defined service level agreements (SLAs)
- Manage and prioritize incidents, ensuring timely resolution and minimal impact on store operations. Collaborate with cross-functional teams to investigate and resolve complex technical issues, escalating as necessary to ensure speedy resolution
- Perform regular system maintenance tasks, including application upgrades, patches, and configuration changes. Ensure that all changes are implemented in a controlled and documented manner
- Monitor the performance of store applications, proactively identify bottlenecks, and work with relevant teams to optimize system performance
- Create and maintain technical documentation, including support guides, troubleshooting procedures, and known issue resolutions
- Collaborate with application vendors and 2nd tier support vendors to troubleshoot and resolve complex technical issues, including software defects and performance-related problems
- Provide training and guidance to junior support staff, imparting technical knowledge and best practices. Act as a mentor and subject matter expert to support team members
- Identify opportunities for process improvements and automation to enhance support efficiency and effectiveness. Participate in project initiatives aimed at improving store applications
- Bachelor’s degree in information technology, Computer Science, or related field
- At Least 5 Years in IT POS application support and service delivery
- Proven experience in providing application support, preferably in a retail or store operations environment
- Strong technical knowledge of store applications, including point-of-sale (POS) systems, inventory management systems, and related retail applications
- Proficiency in troubleshooting complex technical issues and performing root cause analysis
- Knowledge of performance monitoring and optimization techniques
- Excellent documentation and communication skills
- Strong problem-solving and analytical skills
- Learn about Microsoft SQL Server (MS SQL) support and write Power Shell scripts to automate tasks
- Requires non-office hour support
All applications and data collected will be treated in strict confidence and used exclusively for recruitment purposes. Only short listed candidates will be invited for interview. The company will retain the applications for a maximum period of 24 months and may refer suitable candidates to other vacancies within the Group.
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