Hong Kong Job Openings

INTO University Partnerships

Team Lead, US Partnership Admissions

Jordon

FULL TIME

October 9, 2024

  • Team Lead, US Partnership Admissions
  • Hybrid, Kowloon, Hong Kong
  • Band C
  • Permanent
We are seeking an Admissions Team Lead to support and lead a high-performing US Partnership Admissions Advisor team in our Hong Kong office. You will play a pivotal role in ensuring the success of the Hong Kong Admissions team and its collaboration with INTO’s global admissions departments.
This position requires someone with strong leadership skills, an understanding of admissions processes, and the ability to inspire, mentor, and manage a dedicated team to achieve the highest standards of service for prospective students, agents, and recruitment teams.
  • Lead and inspire an Admissions Advisor team to deliver exceptional service.
  • Champion admissions processes and ensure compliance with agreed procedures and university partner criteria.
  • Provide ongoing training and mentoring to maintain performance standards.
  • Conduct quality control of applications to ensure accuracy and comprehension.
  • Monitor team performance through dashboards, ensuring SLAs are met and notify management of any delays.
  • Hold regular 1:1 meetings with team members, providing feedback and development opportunities.
  • Assess academic documents for quality and authenticity, ensuring admissibility to university programs.
  • Deliver concise and effective reporting to the Manager, as required.
  • Engage with day-to-day admissions tasks while fostering collaboration and team morale.
  • Build and maintain strong relationships with partner universities, INTO colleagues, and regional staff.
  • Provide expert analysis on key trends, performance metrics, and customer service enhancements.
INTO offers the opportunity to be part of a growing, dynamic organization where your contributions are valued and impactful. We provide a collaborative and supportive environment where you can develop your leadership skills while helping shape the future of international student admissions.
We are committed to creating a diverse and inclusive environment and encourage candidates of all backgrounds and experiences who believe they are suitable for the role to apply. All applications will be reviewed and will receive a response.
We Grow Together
At INTO, we’re in the business of growth. From school to university. From home to somewhere new. From dreams to career plans to long-awaited first days. And we believe growth isn’t just for students – it’s for our people too.
At INTO, growth means opportunities to feed your curiosity, to develop your skills and your career. It means staying true to our start-up soul, boldly saying “yes” and constructively saying “no”. It means building deeper relationships. And it means playing your part in our wonderfully diverse international community. Our dedication to growth – for students, our university partners and agents, for each other, and for ourselves – sets us apart. It’s what makes INTO a uniquely rewarding place to be, and to make a difference.
At INTO, we grow together.
Job Type: Full-time
Pay: $200,000.00 - $240,000.00 per year
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