Hong Kong Job Openings

HKT Teleservices

Team Leader/ Assistant Team Leader (Loyalty Program)- Call Center & Customer Service

FULL TIME

November 18, 2024

Job description:

To lead and supervise the Customer Service team
Supportive Work Environment
Non-sales Nature

Your role:

Assist Call Center Manager to lead and supervise the Customer Service team to deliver Call / Email / Live Chat services in a timely, efficient and quality manner
Effectively coach and motivate team members and foster collaboration by recognizing positive attitude and behaviour
Ensure team are fully informed with all new information related to products, procedures, guest needs and company related issues, changes or actions
Prepare daily/weekly/monthly operation reports and roster schedule

To succeed in this role

Diploma holder or above with a minimum of 3 years’ experience in contact centre operation, of which one year in a supervisory role
Strong leadership skills with ability to drive performance management
Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
Ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment
Proficiency in written and spoken English, Cantonese and Putonghua
Intermediate to advanced skills of Microsoft Excel, Power Point and Word

Work Location: Mei Foo, Hong Kong
We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Other Paid Leave. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to pccw-telsjobs1@pccw.com, quoting your present and expected salary.
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➤* Interested parties please click "Apply Now " or submit this for: *https://forms.office.com/r/Hg MT1r KYyx
HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.
Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.
香港電訊專業客服（HKT Teleservices International Limited）, 為電訊盈科（PCCW Group）集團的子公司，自1998年起運營，是香港業務流程外包（BPO）行業的領導者。我們的專業知識和全面的語音和非語音客戶體驗解決方案，多年來為我們贏得了不少的獎項和榮譽。
憑藉全球商業網絡，我們在香港和中國內地包括廣州、上海、北京、重慶、永川和西安，設有多個24小時多渠道客戶營運中心。我們廣泛的網路使我們能夠為全球客戶提供卓越的服務和支援。
我們專注於提供創新的數字客戶體驗（CX）解決方案，憑藉人工智能，尖端技術和高技能的團隊，為我們提供涵蓋全球一半以上人口的多語言業務流程外包服務。
Website: https://www.hktteleservices.com/
Job Type: Full-time
Pay: $20,000.00 - $25,000.00 per month
Benefits:

Employee discount
Medical Insurance
Parental leave

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