Job title in English: Ocean Freight Expert
Reports to: Team Manager
Place of work: Budapest, BUD International Airport
Organizational unit: DHL Global Forwarding Hungary, GSC BUD Center
Working hours: 8:00-17:00 (office hours)
On Hungarian holidays and rest days office work may be scheduled based on prior arrangement.

The purpose of the job is to provide quick, accurate and efficient service to the business partner or client and thereby ensure customer satisfaction.
The main task of the clerk is to carry out the daily operative work related to shipping and the processes supporting the operation.


2. TASKS:
Based on the tasks assigned and the issued process descriptions, the following tasks may apply:

• Keeping contact with the client
• Receiving, checking and processing customer orders and documents
• Recording, booking, planning, organization and follow-up of shipments
• Proactive communication of information about the status of shipments and possible problems to the customer, taking or initiating immediate corrective and preventive actions
• If there is a potential or already occurring problem that threatens timely delivery, it is mandatory to take immediate action and to escalate the problem to an appropriate level.
• Coordination of tasks to be solved with the individual stations, regions, carriers, and other logistics partners.
• Issuing a spot quote for the customer
• Prepare invoicing on time, sending the invoice, checking debits and accounts receivable, handling invoicing-related complaints.
• Effectively answering the customer's questions (answer within 2 hours)
• Effective management and fulfilment of requests from the client (response within 2 hours)
• Handling and solving customer complaints (if necessary, involving other departments and partners, delegating tasks, escalation according to priority)
• Managing and sending customer reports to the customer
• Ensuring KPI compliance
• Knowledge, compliance, enforcement, and continuous updating of regulations (SOP/Process Flow) and process descriptions (WI),
• Completion of administrative tasks by deadline
• Completing tasks related to the above, not listed here, issued on an ad-hoc basis by the immediate superior

3. DEADLINE AND REGULAR TASKS:
Based on the tasks assigned and the issued process descriptions, the following tasks may apply:

• Receiving and processing customer orders, responding to inquiries - based on KPI objectives
• Management of bookings - based on KPI objectives
• Continuous tracking of customer shipments - on a daily basis
• Proactive communication of information about the status of shipments and possible problems to the customer, taking or initiating immediate corrective and preventive actions - on a daily basis
• Invoicing administration – on a daily basis
• Managing and sending customer reports to the customer
• Completion of administrative tasks by deadline
• Based on the company's process descriptions appropriate to its area

4. JOB RESPONSIBILITIES:

• In case of a customer complaint, communication with the customer until the complaint can be closed with a satisfactory result
• Checking the implementation of customer requirements
• Ensuring data quality
• Ensuring KPI compliance
• Completing tasks arising from the job and assigned by the manager
• The employee is obliged to comply with the company's internal regulations, instructions and procedures at all times

5. REQUIREMENTS FOR FILLING THE JOB:
Education: higher or secondary specialized education preferred but not a must
Preferred qualification: knowledge of shipping, logistics, foreign trade
Preferred special professional skills: knowledge of sea/ocean transport
Professional practice/experience: minimum of 1 year of experience in a similar field: sea / ocean transport as a freight forwarder
Language knowledge: active knowledge of the English language at least at an intermediate level, spoken and written
Other: MS Office user-level knowledge, customer service approach
Advantage: business system (Cargo Wise/TMS) knowledge
6. SKILLS AND COMPETENCIES REQUIRED:

• Customer focus
• Problem-solving attitude
• Team player
• Proactivity
• Analytical skills, attention to details
• Communication skills