• Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
• Building and maintaining solid customer relationships, understanding their needs and providing personalized service solutions.
• Developing and implementing service strategies to enhance customer experience and meet service objectives.
• Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.
• Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.
• Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.

• Lead and oversee the service department, ensuring proper staffing, training, and performance management of service personnel.
• Establish and maintain exceptional service standards and protocols to guarantee consistent and efficient service delivery.
• Assess and evaluate the performance of the service team, providing continuous feedback, coaching, and recognition to foster individual and team excellence.
• Ensure the prompt and precise completion of service requests, work orders, and documentation, with a strong emphasis on detail and quality.
• Analyze and monitor service metrics such as response times, resolution rates, and customer satisfaction, taking proactive steps to promote continuous improvement.
• Collaborate with other departments to devise and execute strategies aimed at enhancing customer satisfaction, boosting service efficiency, and meeting business goals.
• Prepare and deliver regular reports to senior management detailing service performance, key metrics, and initiatives for improvement.
• Enhance and optimize the profitability of service processes.
• Conduct regular visits to customers to evaluate satisfaction and strengthen relationships.
• Monitor and manage customer payment delays; communicate effectively to inform and negotiate resolutions.
• Make informed choices regarding customer requests for deferred payments.
• Proactively identify opportunities for service enhancement, suggesting and implementing process improvements, tools, or technologies.
• Stay informed about industry trends, best practices, and emerging technologies in the service sector, actively seeking opportunities for personal and professional development.

• Min. secondary education qualification from a technical institution
• Min. 3 years of managerial experience in a similar field
• Min. conversational English language proficiency (verbal and written)
• Fluent Hungarian
• Valid B-type driving license
• Business-oriented mindset
• Strong analytical skills
• Proactive approach
• Continuous improvement attitude
• Customer-focused
• Excellent communication skills
• Team-oriented spirit
• Proficient in MS Office
• Willingness to travel
• Sales-oriented

• Knowledge of Salesforec.com/Service Max (SFCD and SMAX) or similar service tools
• Robotics technology experience

• Base salary and performance bonus
• Mobile phone, laptop, company car
• Cafeteria
• Scandinavian business culture