Dutch Speaking Service Desk Representative
Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.
Job details

• Job location: Budapest, Hungary, 9th District, Mill Park office building
• Role type: permanent
• Full time employment, 40 hours/week
• Hybrid work mode: working on-site 1-2x a month/week depending on the project
• Service window: depends on the client/project

Job responsibilities

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

• C1/C2 in Dutch language and you have upper-intermediate English language skills
• Experienced in any customer service – experience gained in IT Help Desk is an advantage but not a must
• You have willing-to-learn attitude & customer-focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem-solving skills
• Open for working in different shifts (8 hours/shift)
• Have at least High School Diploma

• Competitive salary
• Annual bonus system
• Cafeteria package
• Risk and accident insurance
• Language course reimbursement
• Medical services at a private clinic
• All You can Move Sportpass
• Relocation package