Date: Oct 8, 2024

Company: Wizz Air Hungary Légiközlekedési Korlátolt Felelős

Location:Budapest, HU, H-1095

WELCOME TO THE WORLD OF OPPORTUNITY!
Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 100 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.

As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.

E-Commerce Leader
Based in BUD - Office

Purpose of the position:
The e-Commerce Team Lead is overall responsible for all e-Commerce activities across the Wizz Air network of 50+ countries. The role’s primary responsibility is to maximize the revenue and user experience within the e-Commerce platform across all channels (wizzair.com on website & application, WIZZ application) with close to 800 million visitors on the online platforms yearly. The Team Lead is responsible for developing the e-commerce strategy, managing the day-to-day monitoring and activities to maximize the performance, as well as leading Wizz Air`s e-Commerce team.

What we offer:

• Base salary and employee bonus scheme.
• Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations.
• Relocation package (if applicable) – expense budget, Temporary accommodation, Administration support.
• Life insurance.
• AYCM sport pass contracting possibility
• Instant impact, from any level of the organisation, exposure to C-suite management.
• Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings)
• True international and multi-cultural work environment, passionate, driven and diverse teams.

Responsibilities:

• Maximise the revenue and user experience within the Wizz Air e-commerce platforms across all channels (wizzair.com website & mobile, WIZZ application) of close to 800 million visitors yearly.
• Develop the e-commerce & Distribution Strategy in line with the company`s vision and mission translating that into deliverable action plan.
• Align the e-Commerce Strategy with main stakeholders within the Commercial and Digital/IT organisations.
• Design and execute the performance marketing from bringing visits to the site.
• Manage the day-to-day monitoring and running of e-commerce activities to maximise revenue and improve user experience.
• Define and monitor core e-Commerce KPIs.
• Effectively influence customer purchase decisions and ongoingly improve and optimize their path through the full funnel - including customer acquisition, merchandising, booking flow conversion, payment, post-booking, and customer engagement.
• Cooperate with the commercial teams on a going basis to understand market strengths and weaknesses and develop action plans to address them.
• Lead major projects related to e-commerce area.
• Lead, inspire, supervise, and develop the e-commerce team.
• Influence the broader Wizz Air organization to develop the digital and e-commerce platform.
• Allocate tasks to managers to create an efficient and effective team.
• Ensure that all available tools for success are managed under one team and improve the way of working.
• Place emphasis on the key stages of the e-commerce value chain and appoint managers to take responsibility for each of those key stages.
• Control costs and manage budget associated with e-Commerce activities.
• Lead and manage external resources (agencies, digital vendors).

Requirements:

• Minimum 7 years of professional working experience with a blue-chip, highly customer focused company in fast growing sectors.
• Minimum 5 years of fully fledged e-commerce experience.
• Broad e-commerce experience with at least one specialty (customer acquisition, website and app management, CRM, SEM, web/app analytics, customer engagement.)
• Proficient in Microsoft Office suite
• Bachelor's degree or higher
• Fluent in English (C1 and above)

Competencies/skills:

• Management skills, proven experience building winning teams.
• Strong experience in managing external agencies or vendors.
• Experience of managing complex projects in multi-country operations.
• Ability to work well under pressure ensuring tasks are prioritized and goals are met.
• Good presentation and communication skills.
• Strong analytical and problem-solving skills.
• Result-oriented, persistent, dependable and consistent.
• Shows innovation, creativity and good lateral thinking.
• Willingness to travel.

When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.

We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.