Hungary Job Openings
SRM Digital Limited
German speaking_service_desk_agent
Budapest
FULL TIME
October 16, 2024
Salary/Rate: 600k HUF(gross)-650K HUF(gross)
Job Type: permanent
Introduction: Join our dynamic team as a German Service Desk Agent where you will play a crucial role in providing exceptional customer support to our German-speaking clients. You will be the first point of contact for resolving technical issues and ensuring a smooth user experience.
Key Responsibilities:
- Customer Support:
- Respond to incoming service requests and inquiries via phone, email, or chat in German.
- Provide timely and effective solutions to technical and non-technical issues.
- Troubleshoot and resolve software, hardware, and network problems.
- Issue Management:
- Document and track all service requests and incidents using the company’s ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Follow up with clients to ensure resolution and satisfaction.
- Technical Assistance:
- Offer guidance on product use and best practices.
- Assist with system configurations and installations as needed.
- Provide clear, concise instructions to clients to resolve their issues.
- Collaboration:
- Work closely with other team members to share knowledge and resolve issues collaboratively.
- Participate in team meetings and contribute to improving service desk processes.
- Continuous Improvement:
- Identify recurring issues and suggest improvements to reduce ticket volume.
- Stay up-to-date with product updates and industry trends to provide accurate support.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and manage multiple tasks efficiently.
- Customer-focused with a positive attitude.
Pay: 600,000.00Ft - 650,000.00Ft per month
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