Location: Budapest, Hungary(fully remote)
Salary/Rate: 600k HUF(gross)-650K HUF(gross)
Job Type: permanent
Introduction: Join our dynamic team as a German Service Desk Agent where you will play a crucial role in providing exceptional customer support to our German-speaking clients. You will be the first point of contact for resolving technical issues and ensuring a smooth user experience.
Key Responsibilities:

• Customer Support:
• Respond to incoming service requests and inquiries via phone, email, or chat in German.
• Provide timely and effective solutions to technical and non-technical issues.
• Troubleshoot and resolve software, hardware, and network problems.
• Issue Management:
• Document and track all service requests and incidents using the company’s ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Follow up with clients to ensure resolution and satisfaction.
• Technical Assistance:
• Offer guidance on product use and best practices.
• Assist with system configurations and installations as needed.
• Provide clear, concise instructions to clients to resolve their issues.
• Collaboration:
• Work closely with other team members to share knowledge and resolve issues collaboratively.
• Participate in team meetings and contribute to improving service desk processes.
• Continuous Improvement:
• Identify recurring issues and suggest improvements to reduce ticket volume.
• Stay up-to-date with product updates and industry trends to provide accurate support.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and manage multiple tasks efficiently.
• Customer-focused with a positive attitude.

Job Types: Full-time, Permanent
Pay: 600,000.00Ft - 650,000.00Ft per month