• Being the Single Point of Contact between End users and Onsite Engineers.
• Understanding and supporting the End-to-End Product Management Lifecycle
• Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users
• Quality check and processing of incoming requests and incidents via ticketing tools, mailbox, and phone based on predefined Knowledge Base documents and work instructions
• Within delivery keeping the agreed service levels
• Maintaining and improving customer satisfaction, providing a consistent customer experience
• Monitoring all tickets and escalating issues in line with company processes to ensure customer demands are met
• Exception handling within the process (stuck process/change process/procedural changes)

• You are fluent in German and in English (spoken and written)
• You are an experienced or senior colleague who would like to continue your career with us
• You have 1-2 years of service desk / logistics / customer service, and/or back-office experience and would like to use your learned skills on a different service area
• You have already worked with small transition projects or process transfers with frequent changes to the ways of working
• You are confident in your communication with internal and external customers
• You would like to use your language capability as a base for your daily work
• You are a quick learner and open to learn IT Service Delivery processes through various tools like IT Service Management Tools
• You have working knowledge of Windows 10 and MS-Office applications (Word/Excel)
• You have good interpersonal, literacy and numeracy skills
• You can work under supervision, follow instructions and procedures as well as you are able to be independent
• You can learn new tasks/areas quickly and willing to progress as well as to motivate others
• You demonstrate an organized approach to work, you can do structured work under pressure and are result-oriented
• You like complex challenges (at times)
• You are able to organize, prioritize, and being able to see the process from a higher level.

• Have professional and personal development (clear structure depending on taking the lead of your own career)
• Work in a global structure
• Work in a fun and diverse atmosphere -> more highlight CC family atmosphere
• Experience a supportive and inclusive work environment that values your health and happiness
• Work in a flat management structure with an open door policy
• Have a stable workplace with a flexible office schedule (due to hybrid working)
• Have language courses, soft skills training and talent programmes
Have Medicover private health care package and cafeteria benefits (yearly gross 440000 HUF and after the first year spent within the company, it grows to gross 700000 HUF).