Company Description
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by Pw C Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description
Main tasks:

• Record and manage incidents reported by users through various channels (mainly via phone).
• Diagnose, troubleshoot and resolve technical issues based on the knowledge base
• Provide first-level support to end-users, guiding them through problem resolution or escalating issues as necessary.
• Track and update the status of service requests and incidents in the ticketing system.
• Use and contribute to the knowledge base for problem-solving and documentation.
• Escalate complex issues to higher-level support or specialized teams when necessary.
• Assist with user account management, including password resets and access permissions.
• Cooperate with the business partners and other resolver groups

Qualifications
Requirements:

• Very high level of German language both oral and written
• There is no certain IT prerequisite. Candidate must be open-minded and ready to learn.
• Patient and helpful
• Willingness to work in shifts

Additional Information

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  Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.