• Assist customers with Construction ERP’s software client/server environment.
• Assist customers with Construction ERP’s software administration and services.
• Assist customers with Construction ERP’s software upgrades, migration, and Installations
• Effectively document issues/feedback from customers for use by Development in research and resolution of defects.
• Develops Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.
• Follow documented processes for troubleshooting, engagement, escalation, and others with 3rd-party hosting partners.
• Support after-hours and on-call duties as business required.

• Fair understanding of SQL Server Database and relational database concepts.
• Fair understanding of cloud-based environments such as AWS, Azure, or Iaa S-based providers.
• Demonstrated knowledge of basic networking concepts and terminology.
• Working knowledge of basic standard software such as MS Office suites, Adobe suites, multiple Windows OS platforms
• Soft Skills such as Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, Time Management.
• Bachelor’s degree, preferably major in computer science or relevant experience.

• Strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.
• Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.
• Demonstrated ability to empathize with customers, actively listen; ability to always defuse situations rather than intensify ones.
• Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Demonstrates accuracy, thoroughness, and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information.
• Well-organized, self-directed team player. Remains open to others’ ideas, and exhibits a willingness to try new things.
• Demonstrates excellent written and verbal communication skills, active listening, transmits information accurately and understandably.
• Consistently seeks feedback effectively presents and explains information to various group sizes and levels of knowledge.
• Exhibits professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors, and others.
• Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.
• Consistently at work and on time follows instructions, responds to management direction, and solicits feedback to improve performance.
• Ability to quickly develop and maintain a high level of knowledge of Viewpoint software products and remain an expert on current product knowledge both from an internal and from a user perspective.