JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Operations Excellence:
To Lead and Manage critical facilities across locations and maintain 100% uptime
Risk management and mitigation, corrective and preventative maintenance of critical infrastructure ensuring infrastructure is Up and Running 24x7
Infrastructure related state of art tech / practices that creates competitive differentiators
Operation related Asset and inventory management, security incident management
Create and maintain metrics on all aspects of our DC and utilizing those metrics to drive positive changes.
Establish performance benchmarks, conduct analysis and identify improvement areas and respond to contingency situations
Assisting in implementing service methodologies including incident management, problem management, change management, capacity management and reporting.
Review AMC & SLA Compliance, improving the operational procedures to ensure quality service delivery and customer SLAs.
Procurement for critical Operations related materials and budget management for the assigned locations
Delivery of exceptional customer service and satisfaction

Team Management:
Consultants to ensure stable, secure, optimum operations performance
To Manage and Develop team providing both technical and leadership expertise
Participate in Talent Acquisition and Management efforts by continually raising the bar.
Actively identify training &development needs ensuring Individual and team's performance growth

Customer Management:
Maintain transparent, regular and timely flow of communication with management on the state of the critical and Operations
Build & maintain professional relationship with the Landlords, Critical Facility Management Partners, project Team, Technical Program Managers and Security Team
Liaising with cross functional teams & business leaders to manage capacity and optimize critical Operations safety, performance, reliability and efficiency and also handle large customers visits and queries.
Managing relationships with internal & external stakeholders / partners to constantly improve all our processes and procedures and focus on improving the processes, quality and service delivery standards. Initiatives:
To Develop and execute a comprehensive critical Operations plan to meet and exceed business objectives.
Participates in strategic projects like green power, saving of energy, operations efficiency.
Be a strong advocate infrastructure policy, procedure and standards to make sure that DCs are designed to meet local regulatory requirements and global audit and security standards. Review and recommend changes in policies and procedures applicable for DC Management
As domain expert, provide advice to India Management and collaborate with Regional/ Global DC counterparts to understand latest global standards and directions to implement it in India.
Capacity Planning - Through regular monitoring of DC capacity, Design and implement strategic plans to ensure DC capacity meets existing and future requirements.
Contribute to RFPs, bid proposals, contracts, Scope of Work finalization, and other aspects of DC Operations
Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility infrastructure operations and maintenance.
Generate change management requests & incident management tickets for Data Center facility.
Work with facility managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
Establish documentation relevant to business & facility operations.
Manage routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
Assist in the design, implementation, commissioning and build out of new facilities.
Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.
Conduct monthly operational meetings with vender management.

Preferred Qualifications
Bachelor’s degree in Civil engineering.

Experience Range:
10+ Years. years of experience in the management of critical infrastructure facilities and mitigation, corrective, and preventative maintenance of critical infrastructure.
Experience in a management position
In depth and hands on experience and knowledge of IT infrastructure facilities
Well versed with internal auditing processes and monitoring methodology.
To have a customer service centric attitude, effective and decisive leadership having ability to work with distributed teams across the company and have the mindset to manage things 24X7.
Strong leadership and organizational skills
Execution focus with the ability to handle multiple partners in a fast-paced environment
Excellent communications, decision making, conflict management, coaching skills.
Good logical reasoning and reasonable analytical skill
Eye for partner penetration to get more partners on board

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.