Role & Responsibilities:
KRA

• Handling Inbound Support tickets and solving the queries to the User’s satisfaction

• Handling Inbound Support Chats and solving the queries to the User’s satisfaction

• Reporting bugs/issues flagged by the Users to the Product team

• Following defined SLAs for Customer Support

KPI

• Average First Response time on support tickets

• Average resolution time

• Rating provided by the Users

• High Customer Satisfaction Score

• High NPS Score

Key Skills Required:

• Good Communication skills

• Video creation skills, good to have

• Knowledge of Excel, Support tools like Freshdesk etc good to have

Why Go Comet?
Go Comet is a dynamic Saa S start-up that provides AI-powered transportation visibility
solutions to revolutionize the trillion-dollar logistics sector. At Go Comet, we are
revolutionizing the logistics sector one day at a time, and every team member is
committed to making it a reality.
We're seeking individuals who embody our core values, character, and attitude. While we
recognize that skills can be developed with the right mindset and learnability, we prioritize
those who share our philosophy. Our recruitment processes reflect this belief.
Look no further if you're looking for a diverse, talented, and vibrant workplace that
recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to
experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our
culture and values.
We're an equal-opportunity employer. We welcome qualified applicants from all races,
colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.
We are hiring for multiple positions.
For any queries, feel free to write to careers@gocomet.com
Know more about us: www.gocomet.com
https://www.youtube.com/watch?v=Yx Gt9ZCka A8
https://youtu.be/jv9c Asgen SE
https://www.youtube.com/watch?v=Er0d Hqxaa Xc
https://youtu.be/0ql1e CVhi WA
Job Types: Full-time, Permanent
Pay: ₹300,000.00 - ₹550,000.00 per year
Benefits:

• Health insurance

Schedule:

• Day shift

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• Rate yourself in Aptitude out of 10
• Are you willing to relocate to Mumbai?

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 1 year (Required)
• Chat support: 1 year (Required)

Work Location: In person