We are looking for an experienced and motivated CRM Manager to lead the development and management of our CRM strategy. The CRM Manager will work closely with the marketing, sales, teams to improve customer experience, retention, and lifetime value.
ROLES & RESPONSIBILITIES:

• Customer Engagement: Build and nurture long-lasting relationships with existing customers through proactive communication, personalized interactions, and attentive support.
• Customer Support: Address customer inquiries, issues, and feedback promptly and effectively, ensuring a high level of satisfaction. Collaborate with the customer support team to resolve complex problems.
• Account Management: Serve as the main point of contact for assigned customer accounts. Understand their business needs, goals, and challenges to provide tailored solutions.
• Customer Retention: Develop strategies to retain existing customers and minimize churn rates. Identify at-risk customers and implement retention plans.
• Customer Feedback: Gather and analyze customer feedback and data to identify trends, pain points, and opportunities for improvement. Share insights with relevant departments for continuous enhancement of products and services.
• Cross-functional Collaboration: Collaborate with sales, marketing, product development, and other departments to ensure a unified approach to customer satisfaction and to meet customer needs.
• Upselling and Cross-selling: Identify opportunities to upsell or cross-sell additional products or services to existing customers, contributing to revenue growth..
• Customer Data Management: Maintain accurate and up-to-date customer records in the CRM system, including contact information, communication history, and account details.

QUALIFICATION:

• Bachelor's degree
• Proven experience in a similar role.
• Good communication skills.
• Analytical and problem-solving skills.

Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person