India Job Openings

NIEMANN HARVEST MARKET

Customer Service Manager- grocery store (CSM/HR)

Carmel

FULL TIME

September 18, 2024

Do you have grocery Store, CSM experience? Are you customer focused?
Information about Harvest Market can be found at www.Go Harvest Market.com
CSM/HR
  • Delivers superior guest service and ensure absolute customer satisfaction
  • Lead and motivate front end staff to ensure they are giving the best customer service possible
  • Maintains cleanliness on the front end including check lanes, service desk, carts and cart vestibule area
  • Understands all aspects of the cashier position including produce identification
  • Responsible for company assets including safe funds, bank deposits, and cash accountability
  • Monitors front end transactions to ensure proper handling of product
  • Is accountable for services handled at the service desk
  • Answers incoming calls using proper phone etiquette
  • Works closely with all departments, communicates customer feedback
  • Develops and implements weekly schedule for the front end using weekly store projections
  • Monitors front end coverage and makes adjustments for customer volume
  • Enforces company audit policy
  • Interviews and hires
  • Completes onboarding
  • Trains and coaches frontend team as needed
  • Recommends Associates for advancement or special recognition
  • Controls and monitors cashier and bookkeeping over/shorts
  • Review labor and bookkeeping reports and take appropriate action
  • Review refund logs for proper authorization and balancing
  • Ensures compliance with Government Regulations regarding link card, WIC, weights and measures, Health Department regulations and purchase of tobacco, liquor and lottery products
  • Control store expenses through proper ordering of front end supplies, merchandising, care and maintenance of front end equipment.
  • Ensures compliance to Western Union Anti-Money Laundering act by monitoring and reporting suspicious activity
  • Follows all store and department policies and procedures
  • Follows safety policies and procedures; is a safety role model
  • Other duties as assigned by supervisor
Compensation - BOE. FT, Salaried position with benefits that include annual wage reviews, medical, dental, prescription and life insurance, paid holidays, vacations. We are an Associate owned company with a retirement plan that includes an Employee Stock Ownership Plan, Profit Sharing and 401K
Job Type: Full-time
Pay: $42,000.00 - $49,000.00 per year
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance
Shift:
  • Day shift
Experience:
  • Grocery store: 5 years (Required)
  • Customer relationship management: 5 years (Required)
  • Human resources: 3 years (Required)
  • Management: 4 years (Required)
  • Cash management: 5 years (Required)
  • Bookkeeping: 2 years (Required)
Work Location: In person
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