Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist clients with inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to analyze information effectively.
Responsibilities
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Assist customers with product information, order processing, and account management.
- Utilize computer systems to manage customer data and document interactions accurately.
- Analyze customer needs and recommend appropriate solutions or products.
- Collaborate with team members to enhance service delivery and improve processes.
- Maintain a professional demeanor while handling challenging situations or complaints.
- Support sales efforts by identifying opportunities for upselling or cross-selling products.
- Perform data entry tasks to ensure accurate record-keeping in the office system.
- Contribute to a positive team environment by sharing knowledge and best practices.
Qualifications
- Proven experience in customer service or client support roles is preferred.
- Strong communication skills in English; bilingual abilities are a plus.
- Proficiency in using computer systems and software for data entry and analysis.
- Ability to work independently as well as part of a team in an office setting.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Familiarity with sales techniques is advantageous but not required.
- A proactive approach to learning new systems and processes is essential.
Join us in delivering exceptional service to our valued customers while growing your career in a supportive environment!
Job Type: Part-time
Pay: $17.12 - $25.16 per hour
Expected hours: 25 per week
Ability to Commute:

• Indianapolis, IN 46256 (Required)

Ability to Relocate:

• Indianapolis, IN 46256: Relocate before starting work (Required)

Work Location: In person