Who we are looking for:
A-1 is constantly growing and evolving in the custom-awards industry, launching new products every year to our customers. We are seeking a talented customer service representative to join our sales department in Indianapolis. This person will hit the ground running helping customers order awards that incorporate their custom artwork, themes and ideas into our quality line of products. The ideal candidate will be able to guide customers to the best products for their budgets and deadlines and will be able to maintain a positive and resilient attitude in a fast-paced environment. The customer service representative will play a pivotal role in providing our customers with excellent quality and service.
Job Responsibilities will include:

• taking in orders for products by phone, web, email and in-person
• demonstrating a high level of product knowledge with customers
• maintaining responsive communications both internal and external
• resolving customer shipping issues
• coordinating orders with existing production lead times
• possibilities for mandatory overtime
• reporting directly to the Chief Sales Officer

The ideal candidate will be:
· customer-service oriented and having the creative ability to up-sell/cross-sell when opportunities arise
· detail oriented and able to juggle multiple tasks, problem solve and deliver against tight deadlines

• able to develop and communicate new ideas
• energetic, self-motivated, team-oriented and eager to contribute/learn
• resilient under pressure and motivated to work ahead when not

Candidates must have the following:

• High School diploma or GED required
• strong verbal/written communication and presentation
• basic skills in Microsoft Word and Excel
• ability to calculate order totals using quantities, prices, and percentages as well as materials consumed
• ability to review and edit material using critical thinking as well as correct grammar and spelling
• ability to work under pressure to manage multiple priorities and deadlines
• high proficiency in typing

Additional consideration given for candidates with:

• postsecondary degree or certification
• bilingual (Spanish/English) capabilities

Benefits:
A-1 offers medical coverage with health savings account option, SIMPLE IRA, paid vacation, personal and sick leave, and annual company parties and outings.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Indianapolis, IN 46218 (Required)

Work Location: In person